Sales Operations Specialist, Butterfly Network

• To thrive in this position, the ideal candidate will be highly organized, detail-oriented, and self-motivated, with the ability to manage multiple priorities while building strong relationships across teams in a fast-paced environment
• Bachelor’s degree in Operations, Finance, Analytics, or a related field
• 2–5 years of experience in Sales Operations, Sales Support, Reporting, or a similar function
• Comprehensive knowledge of sales operations and systems, encompassing the full sales cycle, account and territory planning, opportunity management, pipeline tracking, and the end-to-end order fulfillment process
• Exceptional attention to detail with solid analytical, process improvement, and project management skills
• Experience supporting both hardware and software sales teams is a plus
• Strong verbal and written communication skills, with the ability to translate complex data into clear, actionable insights
• Positive attitude, enthusiastic approach, and the ability to manage multiple priorities in a fast-paced environment

Desirable

• The Sales Operations Specialist will play a key role in driving sales excellence by partnering closely with the sales team to implement process improvements and establish operational discipline
• This role is focused on enhancing sales efficiency and effectiveness through hands-on support of day-to-day activities and strategic initiatives
• Responsibilities include maintaining the integrity of data within Salesforce (SFDC) and NetSuite to ensure accurate and comprehensive customer and order records
• The specialist will also support core sales support functions such as quote generation, lead assignment, opportunity management, order processing, report development, and the delivery of actionable business insights
• In this cross-functional role, the specialist will collaborate with Marketing, Order Administration, Finance, Sales, and Legal to ensure a smooth and streamlined lead-to-cash process that aligns with company goals
• Assist in the rollout and adoption of new and enhanced tools for sales teams, including the development of training materials and execution of ongoing knowledge assessments
• Partner with Account Executives and customers to understand needs, evaluate data, and deliver customized solutions through the quoting process
• Ensure high-quality data management in Salesforce by enforcing data standards and executing regular data cleansing and validation activities
• Address customer inquiries and issues promptly, working cross-functionally to continuously improve the overall customer experience
• Provide end-to-end support to sales teams and customers throughout the lead-to-cash lifecycle
• Identify process inefficiencies and opportunities for revenue growth, taking initiative to drive problem resolution and implement effective solutions
• Design and deliver tailored Salesforce reports and dynamic dashboards to provide actionable insights for key stakeholders