Senior Creative Operations Associate, The Farmer's Dog
$85-100k
Plus equity
4-5 days a week in office (SoHo, NYC)
Human-grade dog food delivery
Be an early applicant
Human-grade dog food delivery
501-1000 employees
Be an early applicant
$85-100k
Plus equity
4-5 days a week in office (SoHo, NYC)
501-1000 employees
Company mission
To change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care.
Role
Who you are
- You have 2+ years in creative operations and/or project management in a creative agency, in house creative team or marketing function
- You are able to balance multiple priorities and tasks with ease
- You are comfortable adapting as project parameters expand and/or change
- You are familiar with project management tools such as Asana and Notion. You know how to create project templates, build dashboards and seek to improve and streamline current processes
- You have Google Suite and Google Calendar experience, DAM systems+ other project management tools
- You are able to build strong cross-functional relationships, effectively facilitate discussions and drive consensus
- You're a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making
- You are detail-oriented and proactive, you thrive as a self-starter and excel in managing multiple projects simultaneously
- You are an owner, have excellent problem-solving skills and can prioritize tasks effectively
- As a bonus, you have a creative background and familiarity with design tools and systems
- You love dogs
- We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement
What the job involves
- The Creative Operations Manager will play a crucial role in setting The Farmer's Dog creative group up for success and ensuring our brand is seamlessly brought to life across all channels and touchpoints
- In this role, you will be an integral part of our creative development process in our Brand group -- ensuring all of our work is produced with agility, quality, and in accordance with brand standards. The work you help create will help grow our business and our brand, and will help dogs everywhere live healthier, happier lives
- One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter
- We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically
- We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems
- We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically
- We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience
- We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time
- Serve as the dedicated project manager for retail and e-commerce launches, partnering closely with Retail and E-commerce leads to gather requirements, define scope and build our comprehensive timelines and project plans for the Brand and Marketing teams
- Translate complex product and launch requirements into clear, actionable creative briefs and project roadmaps, ensuring the Brand, Marketing and Studio teams always know what’s needed, when it’s needed and why it matters
- Own cross-functional alignment between the Retail and E-commerce, Marketing and Brand teams; proactively surfacing dependencies, flagging risks and driving decisions to keep launches on track
- Schedule, lead and facilitate project meetings including launch kick-offs, creative reviews, cross-functional check-ins and retrospectives; capturing key decisions, organizing follow-ups and distributing clear recaps so all team members have the information they need
- Manage project timelines and resource allocations, ensuring the right people are assigned to the right work and that the objectives, milestones and completion dates are clearly communicated and up to date
- Serve as the main point of contact between project stakeholders and the Brand and Studio teams; fielding, vetting and routing cross-functional requests to keep work moving
- Serve as the main point of contact for external agency partners and vendors working on retail and e-commerce and projects
- Optimize and maintain Brand’s project management workflows, adapting them to meet the changing demands of our projects, across brand tools (Asana, Notion, etc), with a focus on supporting retail and e-commerce and workstreams
- Think outside of the box and leverage emerging technologies to innovate the way project problems get solved
- Support the VP, Production & Creative Operations in developing and refining project management tools and processes for the Brand department
- Partner with the Studio team Producer and Creative Operations Manager to ensure all assets related to retail and e-commerce and launches are properly organized and archived in the digital asset database
Our take
Pet food production in the US is held to alarmingly low safety and quality standards despite being a $99 billion industry, which is hidden behind loose labeling and marketing regulations. When one of the founders of The Farmer's Dog realised that dog food was making his dog sick, they decided that dogs shouldn't be fed anything that wouldn't pass legal requirements for humans.
The Farmer’s Dog produces customised dog food packages that are sent as a regular subscription service. Recipes behind the dog food are personalised and are comprised of natural and high-quality ingredients, aiming to meet the dietary requirements of each dog. As the dog food is human-grade, the company even taste-tests its recipes on humans.
The startup sends millions of meals every month and boasts a continual subscription rate of almost 50%. It has raised $60 million in funding to date and is developing new pet food products and scaling to offer its subscription service outside of the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2021
$65m
SERIES D
Jan 2020
$54m
SERIES C
Total funding: $168.1m
Company benefits
- Dog-friendly offices
- Equity packages
- Healthcare, Dental, and Vision insurance
- 401k match
- 12-week paid parental leave
- Flexible PTO and work-from-home policy
- Discounted fresh dog food
- Your pet interrupting video calls and in-person meetings is now a feature, not a bug
Company HQ
South Village, New York, NY
Leadership
Jonathan Yoni Regev
(Co-Founder & CEO)Graduated in Business at Berkeley, UC, and then co-founded The Farmer's Dog in 2014, serving as CEO since.
Brett Podolsky
(Co-Founder)Graduated with a B.A. in Liberal Arts from Lynn University before co-founding The Farmer's Dog.
Salary benchmarks
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