Senior Account Manager, Hubs
$98-122k
OTE
$52.2-78.4k
BASE
+ Employee Stock Purchase Program
More information about location
2-3 days a week in office
Digital manufacturing platform
Be an early applicant
Digital manufacturing platform
1001+ employees
Be an early applicant
$98-122k
OTE
$52.2-78.4k
BASE
+ Employee Stock Purchase Program
More information about location
2-3 days a week in office
1001+ employees
Company mission
To empower companies to bring new ideas to market by offering the fastest and most comprehensive digital manufacturing service in the world.
Role
Who you are
- Bachelor’s degree in business or related field or equivalent education and/or experience
- 3+ years of experience with Business to Business (B2B) Sales, ideally with Fortune 500 customer experience
- Demonstrated ability to develop and drive customer growth through projects, programs and agreements
- Consistent high performer with proven record of growing sustainable customer business partnerships and strong internal Protolabs relationships
- Familiar with all of Protolabs’ service lines, understands the manufacturing product life cycle, and how to connect customer needs with Protolabs’ capabilities in our full-service offering
- Strong culture promoter who embodies Protolabs values: We are one team. We are kind. We are makers. We win or we learn. We take ownership
- Proactively builds strong internal relationships across Protolabs’ ecosystems
- Ability to build and maintain relationships with customer coaches and champions
- Ability to successfully resolve customer conflicts
- Consistent ability to proactively source leads and identify new business opportunities and maintain a robust pipeline
- Strong presentation and communication skills, both verbal and written, at the facility and business unit levels within the customer organization
- Technical aptitude for engaging in high-level conversations related to manufacturing and engineering
- Demonstrates a growth mindset with a continuous improvement lens. Self-motivated and results-driven, with a dedicated focus on achieving/exceeding sales goals
- Early adapter to new initiatives and demonstrates creative thinking outside the box
- Ability to self-analyze individual performance to optimize selling strategy, effort and revenue attainment
What the job involves
- The role of a Senior Account Manager (SRAM) at Protolabs is responsible for managing between 30 to 40 high value accounts
- The SRAM is tasked with selling services, acting as a key point of contact, and focusing on customer satisfaction, retention, and business growth for complex accounts
- The SRAM is dedicated to driving Protolabs' growth by deeply understanding the customer’s business initiatives, needs, and challenges, and by leveraging Protolabs’ service line solutions to co-create innovative solutions
- With a strong emphasis on building coaches and champions throughout the customer organization, the SRAM will play a pivotal role in expanding customer wallet share while enhancing efficiency and profitability for the mutual benefit of both the customer and Protolabs
- The SRAM is skilled in utilizing customer-centric tools, training, and the Protolabs’ cross-functional ecosystem to deliver the best solutions
- Proactively drives, organizes and facilitates business reviews and other customer meetings
- Aligns with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines
- Understands customer's business and uses that knowledge to provide solutions to penetrate the account
- Sells across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage
- Fluent in key value propositions and customer bottleneck/objections and can map a product life cycle supply chain from source to end customer
- Pursues individual development. May provide input and guidance for other team members
- Identifies key customer contacts: both champions and coaches, at multiple levels across multiple departments
- Leads and leverages account team member(s) and other internal resources toward achieving customer expectations and grow account value
- Accountable for operational results and connected to operational excellence but spends less than 50% of time on day-to-day account operations
- Manages and grows accounts for multiple service lines and customer locations
- Accountable to manage a select group of accounts; best practice is between 30 - 40 customers
- Perform other related duties as assigned
- While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear
- The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds
Our take
Digital manufacturing uses digital technologies like artificial intelligence and data analytics to automate and accelerate the manufacturing process. Protolabs helps manufacturing companies speed up the production of their products by producing components via its automated quoting and manufacturing system.
Focussing on commercial-grade plastic, metal and liquid silicone rubber, Protolabs operates across the entire manufacturing pipeline. In the first instance of development, its data analysis tools can highlight any potential problems that could arise in production, before they do. Automated manufacturing quotes are processed within hours and the parts required within days, backing up Protolabs’ claim to be the “world's fastest digital manufacturing service”.
The proof is in the pudding, but Protolabs' stats certainly back up this claim. Serving 60 countries and with 12 manufacturing facilities across the world, its clients include Google X and Paralympic-grade prosthetic limb company BioDapt. Its diverse range of clients speaks volumes about Protolab’s adaptability and efficiency in the digital manufacturing sector, whilst its acquisition of competitor Hub in 2021 indicates the company's leading status in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2019
$18m
SERIES C
Aug 2016
$7m
SERIES B
Total funding: $29.5m
Company benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive PTO + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program with a 15% discount
- And More!
Company HQ
Maple Plain, MN
Leadership
Robert Bodor
(CEO & President)Previously Director of Business Development at Protolabs, Member of the Board of Directors at Minnesota Business Partnership, Safety Software Solutions Leader at Honeywell, Vice President of Luma and Engagement Manager at McKinsey & Company.
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