Technical Support Engineer, Vantage
$80-130k
Cloud cost optimisation platform
Job no longer available
Cloud cost optimisation platform
21-100 employees
Job no longer available
$80-130k
21-100 employees
Company mission
To modernise the interaction between technology, finance and management organisations.
Role
Who you are
- 1 - 2 years of industry experience in a technical support or software engineering capacity
- Experience in and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution
- Ability to use scripting languages (preferably Ruby, Python or Javascript), and MVC frameworks (preferably Ruby on Rails)
- Experience building trust with customers and bringing issues to resolution quickly
- Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
- Experience supporting a cloud service in production
- Knowledge of AWS, GCP, or Azure
- A kind person
What the job involves
- Collaborate with our Product, Engineering, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
- Create and update documentation based on customer interactions
- Participate in regular rotations for weekday and weekend on-call coverage providing emergency support to our customers
- Working closely with Engineering, you will develop best practices and tools for diagnosing issues and optimizing the service for performance
- Initially Support customers and resolve their issues via support tickets, merge requests, email and video conferencing
- Transition to working with assigned accounts, becoming familiar with their environments and business to provide an enhanced support experience
- As a Technical Support Engineer you will be embedded within the Engineering department and operate in an environment where Support and Engineering meet.
- In the space of a day, you might be doing behind the scenes work of troubleshooting performance problems, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue
Our take
As the price of cloud computing continues to rise, many businesses are paring back their budget to focus on cloud infrastructures, which in turn has slowed the growth of many cloud-computing companies. However, we are now in the cloud era, and demand for its services is higher than ever. There is now an opportunity for startups to create their own innovative cloud solutions to meet the ever-evolving needs of organisations.
Leveraging this market opportunity is Vantage, a New York City startup helping businesses better understand their cloud infrastructure spending. Born out of the idea of building a better AWS dashboard, Vantage now supports users across multiple service providers, allowing them to track and save their cloud costs in one place.
Vantage has seen an influx of large enterprise users, along with the success of a 2023 funding round, laying the foundations for a better service for its growing customer base. Viewing the growth of its customer base as a challenge, Vantage is looking to step things up and grow its name even further with a series of product launches in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2023
$21m
SERIES A
Jun 2021
$3.5m
EARLY VC
Total funding: $24.5m
Company benefits
- Remote friendly
- Health, dental and vision
- Meaningful equity
- Flexible PTO
- Tools needed to get the job done
Company HQ
Civic Center, New York, NY
Leadership
Ben Schaechter
(Co-Founder & CEO)An experienced Senior Product Manager having previously worked at DigitalOcean and Amazon Web Services. Also co-founded the mobile app Mazuma Labs.
Brooke McKim
(Co-Founder & CTO)Previously worked as a Software Engineer at TelVue and DigitalOcean, as well as working as the Head of Product for Stae.
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