Support Analyst, UTA
Talent & entertainment agency
Be an early applicant
Talent & entertainment agency
1001+ employees
Be an early applicant
1001+ employees
Company mission
To shape talent, build careers, and tell stories.
Role
Who you are
- This role requires a passion for providing exceptional support to systems and users, whether in person or through remote tools. Strong organizational abilities and clear, effective communication are essential for success
- 2+ years of IT experience, preferably in a technical field (industry certifications a plus)
- Must be knowledgeable, inquisitive, assertive and energetic
- Must be able to encounter unfamiliar technologies, applications and situations, figure them out, and provide solutions that match both our clients' and our company's needs
- Must be organized, dependable and detail-oriented
- Must be able to meet deadlines and SLAs in a fast-paced, agile environment
- Must have excellent verbal and written communication skills
- Familiarity with working from a ticketing system as part of a larger team
- Understanding of how to deliver quality service while adhering to service level agreements (SLAs)
- Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 10, MacOS, and Microsoft Office 365
- Proven troubleshooting methodology and a desire to solve challenges
- Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing
- Basic understanding of networking principals (IP addressing, subnets, routing, switching)
- Working knowledge of antivirus, backups, and virtualization
- Basic printer and telephone troubleshooting
- Exceptional problem-solving skills
- A strong desire to learn from our existing engineering team while being self-motivated to deliver exemplary service and find timely solutions to the problems we need to solve for our customers
What the job involves
- UTA seeks a Support Analyst to join our growing team in London. The ideal candidate is eager to learn, expand their technical skill set, and collaborate closely with both our corporate and technical staff
- Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner
- Support users with technical issues primarily over the phone using remote support technologies
- In the event that the user is unable to be resolved remotely, you'll dispatch team members for on-site assistance
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Test fixes to ensure problem has been resolved
- Perform post-resolution follow-ups to help requests
Salary benchmarks
Our take
Founded in 1991, UTA represents some of the world’s most acclaimed and recognised figures - from actors and athletes to writers and digital influencers. These include Lizzo, The Coen Brothers, Bad Bunny and Timothee Chalamet.
The entertainment landscape is in a permanent state of flux, but the boom of digital and social media has brought rise to new kinds of talent. To remain on the cultural pulse, UTA has expanded its business into gaming, digital media and influencers, as younger consumers spend more time playing games or watching social content over traditional media.
With the acquisitions of Fletcher & Company and Curtis Brown, UTA took on the estates of esteemed literary figures like John le Carré and Ian Fleming. This reflects a larger competition between agencies to acquire intellectual property to develop into content. In doing so, UTA hopes to find competitive edge over other dominant agencies, WME and CAA.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company HQ
Beverly Hills, CA
Leadership
Jeremy Zimmer
(Co-Founder & CEO)Has served as CEO for UTA since 1991.
Jim Berkus
(Co-Founder & Chair)Served as a partner at Leading Artists Agency, which merged with Bauer-Benedek Agency to form UTA.
Peter Benedek
(Co-Founder & Owner)Also served as a partner at Bauer-Benedek Agency.
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