Technical Enterprise Onboarding and Implementation Specialist, EvenUp
Southeast Region
$145-165k
Offers Equity
AI-driven support for personal injury lawyers
Open for applications
AI-driven support for personal injury lawyers
501-1000 employees
Open for applications
$145-165k
Offers Equity
501-1000 employees
Company mission
To close the justice gap using technology and AI.
Role
Who you are
- Education: Bachelor’s degree, Business, Computer Science, or a related field. PMP, Agile, or similar change management certification preferred
- Experience:
- 7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives
- Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation
- Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter
- Experience managing complex, cross-functional programs with enterprise customers in regulated industries
- Skills:
- Expertise in project management tools (e.g., Jira, Asana, MS Project)
- Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!
- Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. data migration tools (e.g., Universal Migrator, SQL, Python, etc.)
- Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement
- Excellent communication and stakeholder management skills, bridging technical and business teams
- Ability to design and deliver training programs and collateral for diverse user groups
- Proficiency in configuring workflows, permissions, and reports in enterprise platforms
- Attributes:
- Strategic thinker with a customer-centric approach to delivering high-impact solutions
- Detail-oriented with strong problem-solving and risk management skills
- Adaptable in a fast-paced, innovative environment with up to 30% travel for onsite customer engagement
What the job involves
- The Enterprise Onboarding and Implementation Specialist will spearhead the delivery of a transformative enterprise platform, overseeing complex workstreams to retire legacy systems and deploy a next-generation solution for key clients
- This role requires expertise in change management to drive customer adoption, alongside managing data migration, system configuration, user onboarding, and go-live support
- Reporting to the Head of Customer Onboarding, the Program Manager will collaborate with Product, Engineering, and customer teams to ensure seamless execution and measurable value in a high-stakes enterprise environment
- Program Management:
- Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals
- Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support
- Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope
- Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged
- Change Management and Customer Adoption
- Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success
- Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in
- Drive user adoption through proactive change management, hands-on support
- Data Migration:
- Lead the retirement of legacy systems by managing the migration of critical data to the new platform using industry-standard tools (e.g., Universal Migrator)
- Collaborate with customers to map legacy data schemas to the target system, ensuring accurate transformation and compliance with enterprise security standards
- Oversee migration of diverse data sets, including historical records, active workflows, user data, and operational metadata
- Validate data integrity and resolve issues to ensure a seamless transition
- System Configuration:
- Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements
- Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams
- User Onboarding:
- Lead User Acceptance Testing (UAT) to validate platform functionality and usability
- Deliver onboarding programs, including:
- End-user training for operational staff
- Executive training for leadership teams
- Leverage change management principles to ensure training programs drive adoption and minimize disruption
- Develop and deliver robust training collateral (live, virtual, leave behinds, demand based online collateral)
- Go-Live Support:
- Provide break-fix triage during platform deployment to address critical issues
- Monitor system performance and uptime to ensure reliability for customers
- Conduct regular status meetings with customers to gather feedback and ensure satisfaction
- Customer Engagement:
- Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback
- Travel to customer sites (up to 30% travel) to support onboarding, training, and go-live activities
- Build strong relationships with enterprise stakeholders to ensure alignment and success
Our take
Every year, millions of personal injury cases in the US are resolved with only a small fraction going to trial, leaving many victims potentially under-compensated due to inaccurate settlement proposals. EvenUp aims to change this by leveraging AI technology to streamline the assessment of injury cases.
The AI tools evaluate raw case files, including medical and police records, creating tailored "demand packages" that present comprehensive compensation arguments. This improves lawyer performance and victim outcomes.
Despite concerns about AI bias and privacy, EvenUp has garnered significant investor interest, closing a funding round in 2025 that was one of the largest in the history of legal AI. Now valued at over $2 billion, it is investing in its team and introducing new techniques and products for personal injury and other legal areas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2025
$150m
SERIES E
Oct 2024
$135m
SERIES D
Total funding: $370m
Company benefits
- Flexible working hours to match your style
- Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
- A variety of virtual team events such as game nights & happy hours
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees
Company HQ
Financial District, San Francisco, CA
Leadership
Rami Karabibar
(Co-Founder & CEO)Graduated from the McGill University with a Bachelor's Degree in Investment Management. Previously worked as a Management Consultant at Bain & Company and as a Startup Generalist at Zoomer.
Raymond Mieszaniec
(Co-Founder & COO)Previously co-founded EquitySim. Also worked as a Risk Consultant at PwC Hong Kong and Mainland China and as an Accountant at Scotiabank.
Saam Mashhad
(Co-Founder, Chief of Product & Legal Operations)Previously worked as a Law Clerk at the Superior Court of Quebec. Also co-founded Compass Startup & Legal Clinic where they served as the Director for 3 years before becoming an Associate at Norton Rose Fulbright.
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