Senior IT Support Engineer, Checkr
$111-130k
+ Equity
Automated background checks
Be an early applicant
Automated background checks
1001+ employees
Be an early applicant
$111-130k
+ Equity
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- We are looking for a person that thrives in a fast-paced environment, is an independent worker, and takes pride in their work by completing tasks right the first time. Ideally, you have experience providing exceptional technology support in a start-up and/or corporate environment, being comfortable with enterprise networking, conference room technology, and computer troubleshooting
- 5+ years experience with Mac and PC technical support
- 5+ years experience working in a heavily SaaS-based environment (Google Workspace, Okta, Slack, Miro, Atlassian, Zoom, etc.)
- 4+ years coordinating with stakeholders to provide a high level of customer care with onsite support for executives and ICs within the Checkr office
- Ability to create strong connections with internal and external teams
- Deep understanding of computer fundamentals: networking, hardware & operating systems
- Experience performing hardware/software configuration and troubleshooting on MAC & Windows devices
- A positive attitude and excitement for building new processes and policies for a rapidly growing organization
- Ability to form strong relationships with internal and external stakeholders
- Experience with MDM (IRU, Intune)
- Ability to work daily in our San Francisco office
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
What the job involves
- Checkr is looking to grow our IT Operations team! We are looking for a Senior IT Support Engineer for Checkr’s San Francisco headquarters. This person will help ensure we provide world-class technical support for our employees and our spaces
- Serve as the primary onsite support lead for our San Francisco office, ensuring the reliability and performance of all local IT infrastructure
- Lead or assist in the physical deployment and maintenance of hardware during planned projects and changes
- Provide in-person, high-level support for issues and serve as the main on-site point of contact for IT with-in the San Francisco office
- Maintain precise and up-to-date ticketing and project reports within IT systems
- Act as the final escalation point for complex and recurring incidents that cannot be resolved by junior support engineers
- Participate in an on-call rotation
- Perform advanced troubleshooting and in-depth diagnostics to identify the root cause of systemic issues
- Develop and implement permanent solutions or robust workarounds to restore service and prevent recurrence
- Lead Root Cause Analysis (RCA) efforts for critical incidents, documenting findings and proposing long-term corrective actions
- Create and maintain knowledge base articles detailing complex solutions, best practices, and troubleshooting guides to empower lower-tier support staff
- Mentor and train junior support engineers to improve their technical skills and reduce the need for escalations
- Participate in Major Incident Management teams, providing expert-level technical support to resolve high-priority outages quickly
- Collaborate with engineering, development, and infrastructure teams to identify and resolve underlying service issues
- Proactively monitor system performance and trends to identify potential problems before they impact users
- Design, build, and scale AI-driven automations and agentic workflows to eliminate highly manual, repetitive internal tasks across departments
- Integrate internal tools and ticketing systems (like Slack, Jira, or Google) with LLM APIs to build automated triage and response mechanisms
- Provide technical input for new projects, system upgrades, and change management processes to ensure future services are reliable and supportable
- Contribute to the continual service improvement of IT processes and services, aligning with ITIL principles
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies, GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $554.2m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(Co-Founder)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(Co-Founder & CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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