Senior Staff Database Engineer, ServiceNow

• We are looking for a strong database engineer with deep technical expertise, sharp logical reasoning, and the flexibility to thrive in a fast-paced, high-stakes environment
• If you are passionate about chasing down complex issues in large-scale distributed systems under real-world load, this role is for you
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience in database engineering in large-scale, enterprise environments — database-focused background required
• Deep PostgreSQL expertise including MVCC, transaction management, vacuum mechanics, WAL architecture, advanced query performance tuning, buffer management, and backup/restore
• Experience supporting large-scale, multi-tenant SaaS, PaaS, or cloud infrastructure platforms
• Strong Unix/Linux skills — file system navigation, permissions, process management, performance diagnostics
• Deep understanding of RedHat Linux internals with hands-on expertise diagnosing CPU, memory, and I/O issues at the OS level
• Experience with public cloud platforms (AWS, Azure, GCP)
• Strong problem-solving ability, logical thinking, and a genuine curiosity to understand complex systems end to end
• You are not a generalist. You are a database engineer first — someone who has spent years going deep on database internals in production environments at large organizations. You bring strong logical reasoning, adapt quickly to new problems, and are comfortable owning high-pressure incidents end to end

Desirable

• Our SWAT (Software Action Team) ensures the production stability of customer applications and infrastructure services
• Our engineers are the last line of defense — production champions who own stability at every service level and act as the ultimate escalation point for internal and external customers
• In this role you will support the infrastructure by learning the platform from end to end
• Become an SME in production database troubleshooting, ServiceNow instance performance, and Linux performance analysis — both on-prem and on Hyperscaler
• Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale
• Develop observability tooling and automation to prevent recurrence of critical issues
• Influence infrastructure decisions that shape our multi-tenant cloud platform
• Mentor and collaborate with engineers across operations, support, and development