Senior Account Manager, Mirage
$130-160k
OTE
Offers Equity
Office located in Union Square, NY
AI-powered creative studio
Be an early applicant
AI-powered creative studio
101-200 employees
Be an early applicant
$130-160k
OTE
Offers Equity
Office located in Union Square, NY
101-200 employees
Company mission
To empower our customers, regardless of background or experience, with the ability to bring their vision to life in seconds.
Role
Who you are
- 4+ years of experience in Account Management, Customer Success, or a similar customer-facing role in a B2B SaaS or tech
- Proven success managing accounts and driving renewals and expansions
- Strong communicator who can influence both technical and executive stakeholders
- Analytical and data driven, with a bias toward insight-led action
- Adaptable, proactive, and thrives in fast changing environments
- Builds trust through transparency, accountability, and customer focus
- Curious, humble, and committed to continuous improvement
What the job involves
- We’re looking for our very first strategic and relationship-driven Account Manager to join our Sales team
- In this role, you’ll serve as the primary point of contact for a portfolio of key customers, helping them realize value through our platform while ensuring long-term satisfaction, retention, and growth
- You'll act as a trusted advisor, aligning our product capabilities with customer goals, and working cross-functionally to deliver a seamless customer experience
- This is a high-impact role where your contributions will directly shape customer outcomes and business success
- Own Customer Relationships: Manage and grow relationships with strategic accounts, cultivating champions and engaging stakeholders across all levels of the organization
- Drive Product Adoption: Develop and implement enablement strategies that increase customer adoption, engagement, and long-term value realization
- Act as Strategic Advisor: Guide customers in aligning our platform with their business goals and evolving needs, providing consultative support and best practices
- Commercial Management: Lead renewal processes, negotiate contract terms, and identify upsell opportunities to meet revenue and retention targets
- Enable Customer Success: Deliver training and education tailored to customer maturity and use cases; create scalable experiences that drive product fluency
- Collaborate Cross-Functionally: Partner with Sales, Product, Engineering, Support, Legal, and Customer Success teams to deliver a cohesive and impactful experience
- Influence Product Strategy: Channel customer feedback to internal teams to shape the product roadmap and improve overall customer experience
Our take
As AI integration grows in creative fields, concerns arise about the future of professions like writing and design. However, Mirage, formerly Cpations, has transformed these anxieties into opportunities by harnessing AI technology to streamline the creative workflow.
By automating tasks in music, graphic design, and video production, Mirage allows users to generate compelling content directly from their mobile devices. With a focus on meeting the rising demand for captivating digital content, its subscription-based model covers key processes like captioning, editing, dubbing, and soundtracking.
Mirage's innovative approach has garnered attention, securing funding from tech giants like Sequoia Capital and Andreessen Horowitz. This investment will grow the company's machine learning team and invest further into technical infrastructure and in-house research efforts. It's the latter that spurned the company's rebrand from Captions in 2025, unifying the offerings of AI video platform Captions and the recently launched Mirage Studio under one name. It is refocusing on AI research into multimodal foundational models, which will help it differentiate itself in a highly competitive AI video solutions market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2024
$60m
SERIES C
Jun 2023
$25m
SERIES B
Total funding: $85m
Company benefits
- Comprehensive medical, dental, and vision plans
- Anything you need to do your best work
- We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future
Company HQ
Civic Center, New York, NY
Leadership
Gaurav Misra
(Co-Founder & CEO)Previously the Head of Design Engineering at Snap Inc, Senior Software Engineer at Localytics, Software Development Engineer at Microsoft, and Software Engineer at Lattice Engines.
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