Senior Manager of Customer Marketing, Incode Technologies
+ Equity
Identity verification and authentication platform
Posted today
Identity verification and authentication platform
201-500 employees
Posted today
+ Equity
201-500 employees
Company mission
To power a world of trust with one identity everywhere.
Role
Who you are
- 6-8+ years in customer marketing, advocacy, or product marketing at high-growth B2B SaaS companies—ideally in security, identity, or fintech
- Demonstrated success developing enterprise customer stories and running CABs or equivalent executive forums
- Proven track record elevating brands on review platforms (e.g., G2, Gartner PI) and converting ratings into pipeline influence
- Portfolio of multimedia assets (written, visual, video) with clear business-impact metrics
- Exceptional interviewing, writing, and presentation skills; you’re as comfortable on a Zoom with a CISO as you are editing a video timeline
- Bachelor’s degree in marketing, communications, or a related field (or equivalent real-world mastery)
- Master Story Curator – You transform complex security wins into concise, emotionally engaging narratives that resonate with C-suite buyers
- Enterprise Credibility – You’ve earned the trust of Fortune 1000 customers, navigating approvals, legal reviews, and procurement nuances to secure public endorsements
- Hands-On Producer – A roll-up-your-sleeves creator who scripts videos, interviews clients, edits copy, and ships assets at startup speed
- Relationship Builder – Equal parts diplomat and strategist—you nurture champions, negotiate sensitivities, and create win-win advocacy opportunities
- Ambiguity Ace – You thrive in fast-paced, rapidly evolving environments, bringing structure and focus where others see chaos
- Data-Driven Marketer – You set targets, instrument funnels, and optimize programs with a bias for measurable impact on revenue and retention
- Agile Collaborator – Comfortable syncing with global teams across time zones, juggling priorities, and thriving in a high-growth culture
- Humble Hustler – You radiate positive energy, bias to action, and an ownership mindset
What the job involves
- As our Senior Manager of Customer Marketing (an individual contributor role), you will be the storyteller who turns enterprise victories into proof of value, credibility, and brand love. Your programs—spanning case studies, videos, advisory boards, and review platforms—will amplify Incode’s voice through the voices that matter most: our customers’
- Customer Story Engine – Source, craft, and publish compelling customer narratives (web copy, pitch-deck slides, video scripts, blogs) that highlight measurable outcomes and industry innovation
- Advocacy Asset Creation – Partner with Design, Product Marketing, and Sales to produce multimedia testimonials, ROI snapshots, and keynote clips that accelerate deals across the funnel
- Customer Advisory Board (CAB) – Design the charter, agenda, and engagement strategy for our executive CAB, fueling product feedback loops and peer networking
- Review-Site Leadership – Grow Incode’s presence on G2, Gartner Peer Insights, and similar platforms—driving consistent review volume, high ratings, and badge wins
- Reference & Champion Program – Build and maintain a scalable roster of referenceable advocates; coordinate reference calls, speaker slots, and event appearances
- Cross-Functional Orchestration – Collaborate daily with Customer Success, Sales, Product, and Comms to surface success stories and ensure messaging consistency
- Metrics that Matter – Define and track KPIs such as reference availability, content utilization, review velocity, CAB satisfaction, and influenced pipeline. Report results to leadership with clarity and candor
Our take
Biometrics identification through facial recognition is becoming a standard feature in high-end smartphones, but it's often out of reach for more affordable devices. Traditional systems rely on human onboarding and manual processing, leading to long wait times and frustration.
Incode changes the game with its AI-powered facial recognition platform, offering fast, seamless identification through technology trained on millions of facial images. Its end-to-end omnichannel identity solutions cater to businesses in industries like finance, marketplaces, and hospitality.
What makes Incode's approach stand out is its focus on security and convenience - facial recognition is one of the most secure methods of authentication, and Incode ensures it works effortlessly across multiple platforms. The company also offers free apps for various uses, alongside custom biometric services for enterprises. As it continues to expand, it is committed to fueling growth and making secure, efficient identification more accessible to all.
Steph
Company Specialist at Welcome to the Jungle
Insights
54% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$220m
SERIES B
Mar 2021
$25m
SERIES A
Total funding: $257.1m
Company benefits
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Company HQ
Financial District, San Francisco, CA
Leadership
Ricardo Amper
(Founder & CEO)Experience as CEO of Grupo Amco and Managing Director of Brenntag Group. They obtained a bachelor's in Business from Instituto Tecnológico Autónomo de México.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 11 more jobs at Incode Technologies