Staff Software Engineer, Nooks
Voice AI
$250-325k
+ Equity
Agent workspace for intelligent outbound
Job no longer available
Agent workspace for intelligent outbound
201-500 employees
Job no longer available
$250-325k
+ Equity
201-500 employees
Company mission
To automate this grunt work so salespeople can focus on the human parts of the job.
Role
Who you are
- 6–10+ years backend/infra engineering with real-time A/V or telephony systems
- Hands-on experience with WebRTC, SIP, Twilio, or similar stacks
- Strong foundation in distributed systems and low-latency infra
- Experience debugging and optimizing QoS (latency, jitter, packet loss)
What the job involves
- Own backend infrastructure for real-time audio/video calling (Twilio, Salesfloor, A/V quality, recordings, transcriptions) to deliver a dialer that scales reliably to 10× volume
- Architect and improve real-time voice infra (WebRTC/SIP/Twilio)
- Ensure call quality and latency meet SLA targets globally
- Build services for advanced features (call transfers, monitoring, recordings)
- Develop observability and debugging tools for call flows
- Partner with Product/Support to enable new A/V features and fast issue resolution
Our take
For many businesses, the rise in hybrid and remote working has lessened team building and collaboration within their teams. Nooks was founded in 2020, initially as a virtual space for sales teams to collaborate and work in real-time, and to feel like they're working in the same room as their colleagues.
Nooks evolved from that social workflow premise and developed an AI dialer to automate manual tasks for sales teams. It also has a "Call Analytics" tool for sales teams to transcribe, analyze and improve upon their calls. Meanwhile, its virtual salesfloor still makes collaborating, team building and training easier for virtual teams.
While Nooks is up against large workflow management platforms such as Slack, its tight focus on sales teams lets it stand out. This speciality has led to several rounds of funding for Nooks, two of which came in 2024 off the back of massive momentum and growth for the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2024
$43m
SERIES B
Apr 2024
$22m
SERIES A
Total funding: $70m
Company benefits
- Health insurance: Comprehensive health insurance plans, including medical, dental, and vision coverage, to ensure you and your family have access to quality care.
- Catered lunch and dinner: Our office provide expensed lunches, dinners, snacks, and drinks.
- Unlimited paid time off: Unlimited paid time off, allowing you to take the time you need to recharge.
- Parental leave: 12-weeks (birthing) and 8-weeks (non-birthing) fully paid parental leave to bond with a newborn child or newly adopted or fostered child.
- Equity incentive plan: Giving you more flexibility to exercise stock options and participate in the company’s growth based on tenure at Nooks.
- Work from home stipend: Reimbursed home office equipment and supplies expenses, ensuring you have the tools needed for productivity.
- Commuter benefits: Subsidies for public transportation and parking, to make your daily commute more convenient and affordable.
- Annual offsite: Annual offsite event to foster team bonding, celebrate achievements, and align on company goals.
Company HQ
Polk Gulch, San Francisco, CA
Leadership
Rohan Suri
(Co-Founder & CPO)Previously a Software Engineering Intern at Forethought, and ML Engineer Intern at Cerebras Systems. Was also a Machine Learning Researcher at Stanford Artificial Intelligence Laboratory and a Cybersecurity Intern at Visa.
Nikhil Cheerla
(Co-Founder & CTO)Previously an ML Engineer at Tesla. Was also a Vision Lab Research Intern at Stanford University, and Engineering Intern at Lyft and Quora.
Dan Lee
(Co-Founder & CEO)Previously a Machine Learning Engineer at Scale AI. Worked in Quantitative Strategies at IEX Group and ML Research at Cerebras Systems.
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