Customer Support Associate, Rocket Money

Salary not provided

Salary range of $20 - $24/hour + bonus

Entry and Junior level

New York

San Francisco Bay Area

Remote from US

Smart financial management and spending analysis app

Job no longer available

Smart financial management and spending analysis app

201-500 employees

FintechB2CLifestylePersonal financeFinancial ServicesSaaS

Job no longer available

Salary not provided

Salary range of $20 - $24/hour + bonus

Entry and Junior level

New York

San Francisco Bay Area

Remote from US

201-500 employees

FintechB2CLifestylePersonal financeFinancial ServicesSaaS

Company mission

To improve the financial prosperity of millions of people.

Job

Company

Role

Who you are

You have an interest in personal finance and a desire to see others succeed in managing their money
Great Communication -- Your writing is impressive and you love talking with people!
Empathetic -- You're able to relate to and validate our member's experiences and find meaningful solutions to make the situation better
Proactive Problem Solving -- you’re able to identify possible issues and potential resolutions
Workflow Management -- You know how to efficiently balance multiple competing priorities
Taking Initiative -- You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve
Self-Motivation -- You're committed to improving professionally and personally. You love to push yourself to the limits of your ability
Customer service experience in a B2C tech company is a plus!

What the job involves

Rocket Money’s mission is to empower people to live their best financial lives. We’re currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to our support team as we continue to grow
Use an online chat platform to talk with Rocket Money's members
You’ll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues
Provide resources and guide members on how to maximize their Premium Memberships
Escalate technical issues to the engineering team and communicate solutions to members
Draft support articles and assist with creating member tutorials
Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features
Other duties as assigned by supervisor

Application process

Only short-listed candidates will be contacted for an interview

Our take

Managing finances has become increasingly difficult in the last couple of decades, despite access to online banking and other financial apps. The mass of subscriptions, standing orders and utility bills the average American is subject to ultimately makes it difficult to assess and manage their finances within one place.

Rocket Money (formerly Truebill) provides a mobile application that includes a variety of tools that aim to simplify financial management. Tools include an automatic subscription tracker which aims to increase transparency and simplicity for canceling unwanted subscriptions, in addition to monthly spending analytics and budgeting plans.

Whilst there seems to be an app for just about every form of financial management, Rocket Money has taken much-needed action by unifying everything into a single app. The company initially focused on financial management tools, it's now branched out to more direct financial tools such as utility bill comparison services, autopilot saving and paycheck advance loans.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

17% employee growth in 12 months

Glassdoor (4)

Trustpilot (3.2)

Company

Funding (last 2 of 6 rounds)

Jun 2021

$45m

SERIES D

Nov 2020

$17m

SERIES C

Total funding: $84.1m

Company benefits

Health, Dental & Vision Plans
Life Insurance
Long/Short Term Disability
Unlimited PTO
Parental Leave
401k Matching
Team Member Stock Purchasing Program
Learning & Development Opportunities
Tuition Reimbursement

Company HQ

Downtown Silver Spring, Silver Spring, MD

Leadership

Haroon Mokhtarzada

(Co-Founder & CEO)

They worked as CEO of Webs for 10 years, while studying at Harvard Law School, before working as VP at Vistaprint. They left this role in 2016 having co-founded Truebill (which later became Rocket Money) in November 2015.

Yahya Mokhtarzada

(Co-Founder & CRO)

Having studied at the University of Maryland, they worked in Business Development for Webs.com, SGN, appssavvy, and Nanigans for a combined 9 years. In November 2015 they co-founded Truebill.

Salary benchmarks

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