Senior Staff Product Designer, Gusto
Core Experiences, Compliance
$174-254k
Salary dependent on location
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$174-254k
Salary dependent on location
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 10+ years' aligned Product Design experience, ideally with a few years of platform experience
- A bonus: experience in the compliance domain
- A builder who can develop a long-term vision, as well as execute it
- Experience developing a cohesive product strategy in partnership with cross-functional collaborators, and getting alignment across a complex organization
- Experience using prototyping to quickly share ideas and get buy-in on design decisions
- Experience designing and shipping products in complex domains informed by research, data, and insights from support teams demonstrated through a portfolio of work you’ve directly contributed to
- Strong background in systems thinking, including using and contributing to a Design System and designing with a Platform-first approach
- Ability to explain the impact of your work, tradeoffs you’ve made, lessons learned, and design rationale
- Ability to think long term towards a broader vision or step change, while being able to speak to scoping and sequencing to deliver iterative value
- Experience designing end-to-end customer journeys from software to service
- Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards
- Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work
- Strong UX craft — you can break down complex experiences and design with consideration for all touchpoints
- Ability to embrace ambiguous situations as opportunities to create
- Passion for Gusto’s mission and the impact we can have on the world
What the job involves
- Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees
- We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto
- We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference
- We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful
- As a Senior Staff Designer and design lead for our Compliance team, you will play a critical leadership role in the strategy and execution of compliance experiences across the product
- As a platform design leader, you will collaborate closely with your cross-functional partners and internal feature teams to design and build a seamless and holistic experience for Gusto admins and employees
- As a member of the Core Experiences design team, you will contribute to craft quality and leadership across the team, and help set the direction for how platform designers should collaborate with feature teams
- Drive company-wide impact by strengthening our teams’ collective understanding and execution of compliance experiences
- Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems, key opportunities in your domain, and define both the long term UX vision and short-term milestones that unlock customer value
- Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions
- Collaborate with internal teams to understand common customer and business needs, and craft patterns and systems that meet those needs
- Work with engineering partners to assess downstream impact to the customer experience through data modeling and architecture decisions
- Advocate for, and contribute to, the use of Workbench, our Design System
- Mentor designers across the Core Experiences team, fostering growth and collaboration
- Provide the “why” behind design decisions that can be easily adopted by partnering disciplines
- Provide and seek feedback from other designers to always push the bar for quality
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 49 more jobs at Gusto