CX Strategy & Business Operations Internship, Papernest
June/ July 2026
800€ per month
Subscription and utility bill management platform
Job no longer available
Subscription and utility bill management platform
501-1000 employees
Job no longer available
800€ per month
501-1000 employees
Company mission
Papernest's mission is to make contract and utility management simple for everyone.
Role
Who you are
- Educational Background: Currently enrolled in a Master's, MBA, or Business School, or a related field
- Analytical: You're not afraid of numbers. Proficiency in Excel or Google Sheet is a prerequisite; having some knowledge of SQL is a (very big) plus
- Problem Solver: Faced with a complex problem, you know how to break it down into steps and propose a structured solution
- Languages: You are fluent in English (international context required). Spanish or French are a plus
- Mindset: You are independent, proactive, resourceful and eager to learn in a fast-paced environment
- Even if you feel that you do not meet all the criteria outlined in this job posting, know that every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will carefully consider your application, as parity and diversity are essential assets for our success
What the job involves
- As a Customer Experience (CX) Strategy & Business Operation intern, you will play a crucial role in supporting the CX team's strategic initiatives to enhance customer satisfaction and operational efficiency across the organization
- Working across 3 markets and 5 verticals, you'll support the development of our Voice of the Customer program to systematically capture and act on customer feedback to contribute to process improvements, tool implementation, cultural change, service premiumisation, and NPS improvement
- Reporting to the Head of Customer Experience, your contributions will create a significant impact by driving data-driven decision-making and cross-functional alignment throughout the company from June 2026 for 6 months
- Reporting directly to the Head of Customer Experience
- Performance Management: You will build and analyze dashboards (SQL, Tableau) to track key KPIs (NPS/CSAT, resolution rate, productivity) for internal surveys
- Operational Strategy & Voice of the Customer (VoC): You will identify friction points in the customer journey and propose concrete solutions (automation, process redesign)
- Stakeholder Engagement: Collaborate closely with operational managers to ensure the smooth adoption of new strategies and drive organizational change
- Project Management : Support and assist in the deployment of new tools and innovative working methodologies for our international Customer Experience teams
- Market Research & Benchmarking: You will analyze best practices in the market to ensure papernest remains at the forefront of CX innovation
Application process
- First call with Camille, Talent Acquisition specialist (30 minutes)
- Business case
- Last step with Nawelle, Head of Customer Care (1h)
Our take
Papernest helps customers manage their utility bills and subscriptions via its online platform. It predominantly focuses on streamlining the administration involved in moving house, like changing or cancelling water bills and gym registrations, with an additional service that works like a more conventional price comparison site for utilities like internet and gas. It is providing a much-needed service in what's proven to be an interestingly narrow and non-competitive niche.
The company so far has been partnering with real estate agency referrals to bring new customers on board. So the boom in people changing homes over the last few years is likely to have played strongly in Papernest’s favour. It has leveraged a strategic partnership with open banking firm Tink, using the company’s broader European coverage to springboard into more geographies.
Papernest seems something of a rare find: a solution that neatly resolves a large and material problem, that’s proven hugely popular, and yet that hasn’t inspired a flurry of would-be competitors. With the housing market still relatively hot, and mid-term moves inspired by the growing digital-nomad lifestyle still on the rise, Papernest seem to be in a rosy position. If it gets too rosy though, it may have to watch its back.
Steph
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (1 round)
Oct 2017
$11.6m
SERIES A
Total funding: $11.6m
Company benefits
- Incredible offices in Barcelona, in the heart of 22@ (1500 m2 of furnished terraces, showers, spaces dedicated to catering and rest, Zen garden, games area, etc.) 5 minutes from Poblenou beach! 🏖️
- Remote working possible 1 day per week (including Monday and Friday)
- Unlimited free coffee and tea!
- Self-service snacks and other delicacies
- Choose between Mac and PC, we take care of the rest 💻
- Paperparty every month to decompress 🎉
- Breakfast offered every Thursday 😋💪
- Great professional challenges
- Brilliant colleagues among whom to grow
- Ambitious development prospects / internal mobility
- Career support programs
- An great international atmosphere
- Regular team training
- Regular events and team building
Company HQ
Pont-de-Flandre, Paris, France
Leadership
PhiIippe de Ia Chevasnerie
(Co-Founder & CEO)Previously an Associate at McKinsey & Company, alongside teaching case-cracking analysis at HEC Paris.
Benoît Fabre
(Co-Founder & Managing Director)Previously co-founded Visit1Museum, before moving on to consult with Advancy.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 32 more jobs at Papernest