Senior Program Manager, Amazon
Business Optimization, International Markets Centralized Investigations
More information about location
The largest online retailer and technology provider
Posted today
The largest online retailer and technology provider
1001+ employees
Posted today
More information about location
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Bachelor's degree
- 5+ years of program or project management experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Proven experience working in a fast-paced environment, dealing with ambiguity, and managing tight and demanding schedules
- Ability to dive deep for answers by leveraging strong data extraction skills with actionable outcomes and/or solutions; curate insights through analyzing historic data, trends, and variances; identify and mitigate gaps/risks and uncover opportunities
- Ability to convey ideas and recommendations in a clear, compelling and succinct way both in written and verbal communication for VP-level audiences
- Bias for action, excellent attention to detail and relentless commitment to follow-through
- Experience identifying and resolving issues independently, showing initiative even under unfamiliar circumstances
- Manage and engage a large and diverse set of stakeholders; influencing without authority
- Strong strategic aptitude; proven ability to define a winning program strategy and execution roadmap and gain buy-in from stakeholders at all levels
- Experience implementing repeatable processes and driving automation or standardization
Desirable
- Master's degree, or MBA in business, data science, public administration, finance, engineering, human resources or related field
- Experience in launching program or products across multiple countries
- Experience in large scale change management
- Experience in Human Resources or Employee Relations
- Sound understanding of workplace investigations
What the job involves
- We are looking for an experienced leader to own the IMCI Rhythm of Business (RoB) routines, partnering with the IMCI Director and the EWRS Business Optimization & Strategy Sr Manager, to drive the continuous improvement of the services in the current countries, and to conceptualize and drive the geographical expansion roadmap, partnering closely with Regional and Country PXT and business line leadership
- This role will span across Global Operations and other selected business lines across Europe and Rest of World (ROW) countries. The operational objectives and programs delivered by this team enable Amazon to deliver on the goal of being Earth's Best Employer
- Build mechanisms and plans to deliver the IMCI three-year strategic plans (SPS/3YP), annual operational plans (OP), as well as annual goals as per the EWRS Operational Planning Calendar
- Establish mechanisms and track progress for annual goals to support KPIs in alignment with strategic goals set by the EU PXT Leadership team
- Create and deliver monthly & quarterly business review documents for review with EWRS, Employee Experience and Relations, and PXT Leadership to provide an overview of progress towards goals, highlight challenges and risks, and summarize dependencies
- Monitor key productivity and quality metrics, assess deep dives required for root cause analysis based on outlier detection methodologies applied MoM, and/or QoQ, and/or YoY
- Define and implement initiatives to innovate and improve existing processes to streamline and eliminate waste while enabling growth and scale
- Lead strategic initiative to extend the IMCI services to other EU and ROW countries. This includes collaboration with internal stakeholders to deep dive needs and identify the countries with the greatest opportunity to improve Amazonians experience with workplace investigations
- Define the roadmap to seamlessly onboard these new countries onto the IMCI scope of delivery
- Prepare business papers with insights, recommendations, or proposals with limited guidance
- Communicate and execute the launch of our programs, services, and products into new geographies
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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