Technical Support Engineer, Capital.com
Plus annual Bonus based on the performance review cycle
3 days a week in office
Trading platform & app
Open for applications
Trading platform & app
501-1000 employees
Open for applications
Plus annual Bonus based on the performance review cycle
3 days a week in office
501-1000 employees
Company mission
To make the world of finance more accessible, engaging and useful.
Role
Who you are
- 3+ years of managerial experience in a technical support or IT service management environment
- Experience with process improvement and optimization
- Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus
- Proficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plus
- English level B2 or higher
- Leadership: strong leadership skills with a track record of developing and motivating teams
- Communication: Effective communication skills, especially with teams responsible for security, operations and product
- Analytical thinking: Ability to tackle and investigate complicated problems and convert it to the task
- Adaptability to Rapid Changes: Demonstrated capability to adjust to quick technological shifts and evolving business requirements
- Ownership and Accountability: Readiness to take ownership of tasks, issues as well as demonstrate accountability of the results and outcome
What the job involves
- We are currently seeking a dedicated individual with exceptional managerial skills to join us as Tech Support Manager, leading our Technical Support team members based in Australia and Poland
- Lead and manage the Technical Support team (spread across the world), providing mentorship and guidance to team members
- Own and optimize technical support processes, ensuring alignment with company goals and efficiency
- Foster a collaborative team environment to resolve issues and improve overall service quality
- Motivate and support team members in their professional development and growth
- Ensure adherence to SLAs and performance metrics
Salary benchmarks
Our take
Historically, the wealth-building opportunities afforded by investment have been reserved for those who already have money to spare, but Capital.com is working to change this. The company supplies a trading platform for everyday people to access trading opportunities and training resources, harnessing the power of technology to do so.
Founded in 2016, Capital.com is now a global company, boasting year-on-year growth since it was launched. Its platform gives users access to over 3,700 markets for investing directly in global stocks and ETFs, or trade derivatives across the world. Focused on removing the barriers of entry for trading, the company supplies 24/7 customer service, on top of learning tools such as rolling news feeds, access to a demo account, and a YouTube channel.
Capital.com is one of Europe’s fastest-growing investment-trading platforms and aims to continue its expansion whilst solidifying current operations. With an active and growing user base, that continued to grow despite a downturn in the market in 2022, the company is poised to maintain its successes into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-3% employee growth in 12 months
Company
Funding (1 round)
Jul 2017
$25m
SERIES A
Total funding: $25m
Company benefits
- Private health insurance
- Virtual GP
- Hybrid working
- Option to work abroad (up to 30 days a year)
- Local gym discounts
- Enhanced pension
- Volunteering days
- Hybrid working
- New office in Westminster, London
- Subsidised eye care
- Bereavement support
- Enhanced family leave
- Season ticket loan and cycle to work scheme
Company values
- Care: Building strong relationships is at the core of what we do. We want those who value others
- Be Clear: Whether it’s interacting with clients or colleagues, being able to get your message across clearly is essential
- Be Bold: Making a new product means venturing into the unknown. We need those who can take risks, make assertive decisions, and solve problems
- Explore And Discover: Change requires new ideas, and we want those who enjoy experimenting and learning about new things
- Move Fast: We like to move quickly, and managing time effectively is key to getting work done
- Focus On Outcomes: We focus on the final result, celebrating successes, and learning from failures
Company HQ
Ιστορικό Κέντρο, Λεμεσός, Λεμεσός
Articles
Leadership
Viktor Prokopenya
(Founder)Also founded Currency.com, VP Capital, exp(capital, and Viaden Media, where they were CEO.
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