Partner Success Manager, Fluent

• 3–5+ years of experience in Partner Success, Account Management, or Strategic Partnerships—ideally in ad tech, martech, e-commerce, or retail media
• Proven success managing and growing a portfolio of strategic enterprise clients
• Exceptional communication and relationship-building skills—able to convey technical and business concepts across different stakeholder levels
• Strong analytical mindset; confident working with performance data, dashboards, and deriving actionable insights from trends
• A strategic operator with a passion for process optimization, documentation, and scalable growth
• Comfortable in a fast-paced, evolving environment and able to manage competing priorities with agility and focus
• Interest in post-purchase monetization, commerce media, and the intersection of consumer behavior and advertising

Desirable

• As a Partner Success Manager at Fluent, you will play a critical role in growing and nurturing our strategic partner (publisher) relationships
• Blending your strengths in relationship management, performance marketing, data analysis, and project execution, you will be the day-to-day owner of our partner success—driving growth, optimizing monetization strategies, and uncovering new opportunities for innovation and scale
• You’ll serve as the voice of the partner internally while proactively managing each relationship from onboarding to optimization, ensuring each partner is maximizing value from the Fluent platform
• This is a high-impact, cross-functional role that sits at the intersection of Media Supply, Client Success, and Product
• Fluent delivers personalized post-transaction offers to consumers at the moment of purchase on 3rd-party e-commerce sites
• Serve as the primary point of contact for a portfolio of partners during and after onboarding, owning all day-to-day communication, performance reviews, and strategic planning
• Build and maintain deep relationships with partner stakeholders across business, marketing, and technical teams
• Lead weekly, bi-weekly, and monthly calls, as well as QBRs highlighting performance trends, key wins, roadmap alignment, and actionable growth opportunities
• Serve as a consultative partner aligning Fluent’s value proposition with the evolving business goals of each media partner
• Own and manage the onboarding experience for new supply partners, including implementation planning, stakeholder coordination, asset delivery, and pre/post-launch testing
• Collaborate cross-functionally with Sales, Client Success, Product, and Ops to ensure a smooth launch experience and scalable setup
• Define success metrics, milestones, and post-launch optimization plans during the onboarding phase
• Monitor and analyze campaign performance to surface trends and drive data-backed recommendations
• Collaborate with internal Data Science, Client Success, and Creative teams to optimize media mix, refine targeting, and test new creative formats and placements
• Drive A/B and multivariate testing roadmaps to uncover new monetization opportunities
• Represent the voice of the partner internally, championing needs, surfacing insights, and advocating for product enhancements or service improvements
• Collaborate with Product to communicate feature updates and encourage partner adoption of new capabilities
• Maintain close alignment with Finance, Tech, and Ops to ensure accurate forecasting, troubleshooting, billing, and partner support
• Identify new supply opportunities within existing partnerships, including additional placements, new site integrations, and UX enhancements
• Provide thought leadership on market trends and best practices to help partners stay competitive and innovative
• Assist in scaling internal processes by documenting playbooks, partner best practices, and onboarding frameworks