Partner Success Manager, Fluent
Retail Media
$80-100k
+ Bonus
Customer acquisition platform
Job no longer available
Customer acquisition platform
201-500 employees
Job no longer available
$80-100k
+ Bonus
201-500 employees
Company mission
To change the digital marketing industry through smarter technology and better economics.
Role
Who you are
- 3–5+ years of experience in Partner Success, Account Management, or Strategic Partnerships—ideally in ad tech, martech, e-commerce, or retail media
- Proven success managing and growing a portfolio of strategic enterprise clients
- Exceptional communication and relationship-building skills—able to convey technical and business concepts across different stakeholder levels
- Strong analytical mindset; confident working with performance data, dashboards, and deriving actionable insights from trends
- A strategic operator with a passion for process optimization, documentation, and scalable growth
- Comfortable in a fast-paced, evolving environment and able to manage competing priorities with agility and focus
- Interest in post-purchase monetization, commerce media, and the intersection of consumer behavior and advertising
Desirable
- Experience working with technical integrations (pixels, iFrames, SDKs, tag managers) and comfort with debugging or collaborating with technical teams
- Prior experience in a high-growth SaaS or startup environment
- Understanding of the retail media and e-commerce landscape
- Familiarity with CPM, CPA, and CPC monetization models
What the job involves
- As a Partner Success Manager at Fluent, you will play a critical role in growing and nurturing our strategic partner (publisher) relationships
- Blending your strengths in relationship management, performance marketing, data analysis, and project execution, you will be the day-to-day owner of our partner success—driving growth, optimizing monetization strategies, and uncovering new opportunities for innovation and scale
- You’ll serve as the voice of the partner internally while proactively managing each relationship from onboarding to optimization, ensuring each partner is maximizing value from the Fluent platform
- This is a high-impact, cross-functional role that sits at the intersection of Media Supply, Client Success, and Product
- Fluent delivers personalized post-transaction offers to consumers at the moment of purchase on 3rd-party e-commerce sites
- Serve as the primary point of contact for a portfolio of partners during and after onboarding, owning all day-to-day communication, performance reviews, and strategic planning
- Build and maintain deep relationships with partner stakeholders across business, marketing, and technical teams
- Lead weekly, bi-weekly, and monthly calls, as well as QBRs highlighting performance trends, key wins, roadmap alignment, and actionable growth opportunities
- Serve as a consultative partner aligning Fluent’s value proposition with the evolving business goals of each media partner
- Own and manage the onboarding experience for new supply partners, including implementation planning, stakeholder coordination, asset delivery, and pre/post-launch testing
- Collaborate cross-functionally with Sales, Client Success, Product, and Ops to ensure a smooth launch experience and scalable setup
- Define success metrics, milestones, and post-launch optimization plans during the onboarding phase
- Monitor and analyze campaign performance to surface trends and drive data-backed recommendations
- Collaborate with internal Data Science, Client Success, and Creative teams to optimize media mix, refine targeting, and test new creative formats and placements
- Drive A/B and multivariate testing roadmaps to uncover new monetization opportunities
- Represent the voice of the partner internally, championing needs, surfacing insights, and advocating for product enhancements or service improvements
- Collaborate with Product to communicate feature updates and encourage partner adoption of new capabilities
- Maintain close alignment with Finance, Tech, and Ops to ensure accurate forecasting, troubleshooting, billing, and partner support
- Identify new supply opportunities within existing partnerships, including additional placements, new site integrations, and UX enhancements
- Provide thought leadership on market trends and best practices to help partners stay competitive and innovative
- Assist in scaling internal processes by documenting playbooks, partner best practices, and onboarding frameworks
Our take
Finding new customers used to be a slow and expensive process for businesses, but modern adverts are driven by data to efficiently target consumers and optimize the success of campaigns. However, creating such data-driven advertisement campaigns requires data frameworks and digital content creators to support them, resources that many businesses are unable to access.
Fluent provides a data-driven digital marketing platform for businesses looking to find new customers through advertising by leveraging data analytics, digital media properties and simple software integrations. The company achieves this by capturing first-party insights through consumers who are searching for new brands, using predictive modelling to match these audiences with relevant ad campaigns.
Whilst data-driven advertising is nothing new, Fluent has taken the unique angle of collecting first-party data from consumers who sign up to their digital media properties with the intention of finding personalized brand recommendations. This approach ultimately benefits both parties, helping brands to find new customers who are actively looking for their products or services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Company benefits
- Health & Wellness: We want our people to be their best selves both on and off the clock. We try to make that easier by offering multiple health insurance plans, on-demand instructor-led fitness and meditation sessions, and mental health resources like real-time texting therapy.
- Work-Life Balance: Balance is the key to a happy workplace. We provide unlimited vacation days and flexible work schedules to reward our team for their hard work. We encourage our people to take the time they need for themselves and their loved ones so they can equally support the demands of their personal lives while maintaining high levels of performance.
- Rewards & Retirement: We acknowledge results and award our people for their persistent drive to succeed. Fluent offers competitive salaries and generous bonus/commission plans, in addition to a 401k employer match.
- Growth & Development: We encourage curiosity and provide our people with the tools and resources to learn and grow. From internal Fluent University courses and company-wide DEI workshops to corporate She Runs It memberships, we offer continuous opportunities for personal and professional development.
- Camaraderie & Fun: Our beautiful HQ in downtown NYC offers an amazing backdrop for weekly catered lunches, celebratory gatherings, and monthly all-hands meetings. With our staff decentralized across North America, we love the chance to see each other in person but also connect virtually on initiatives such as DEI and giving back.
Company HQ
Battery Park City, New York, NY
Leadership
Ryan Schulke
(Co-Founder & CSO)Experience as Account Executive for Innovation Ads and MediaWhiz Holdings LLC, and Media Director for Clash Media US.
Matthew Conlin
(Co-Founder & CCO)Experience as Account Executive for Innovation Ads and Trancos, and was Director of Sales for Clash Media USA from 2007 to 2010.
Don Patrick
(CEO)Joined the company in 2018 as COO, becoming CEO in 2021. Is also a Managing General Partner at Natirar and was CEO at SenecaOne Finance.
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