Technical Support Engineer, Gravitee.io
$80.8-95k
More information about location
2 days a week in office
API management platform for APIs, Events and Agents
Be an early applicant
API management platform for APIs, Events and Agents
101-200 employees
Be an early applicant
$80.8-95k
More information about location
2 days a week in office
101-200 employees
Company mission
To unify sync and async, easily and securely.
Role
Who you are
- 3+ years of relevant experience in a previous hands-on Level 2 Technical Support
- 2+ years of experience with REST and RESTful APIs
- Eager learner, ready to dig into many technical areas
- Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most
Desirable
- Networking/web architectures including HTTP
- Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
- Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
- Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
- Experience with trace analysis, debugging, and JVM troubleshooting is a plus
What the job involves
- We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. Gravitee is the natural force of connection within the API space join Gravitee.io and connect with your ideal opportunity
- As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organisation and highly technical- the right candidate will enjoy problem solving with our clients in highly specialized and technical ways. Gravitee clients are the end-users of our platforms and are as technical as you are!
- Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
- Prioritising issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
- Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
- Being innovative within the team and with customers to help improve processes and tools
Our take
APIs are key to digital transformation, enabling faster connections and greater agility for businesses. However, managing hundreds of APIs at once can be a major challenge for large organizations. Gravitee.io is one of the companies addressing this need, entering a market expected to exceed $200B in the coming years.
Gravitee.io is tapping into a rapidly growing space, following the success of companies like Mulesoft, which was acquired by Salesforce, and Plaid, valued at $13B. With nearly 75% of large US organizations looking to expand their use of APIs, the demand for effective API management is clear.
With strong funding and the market's growth, Gravitee.io is well-positioned to make an impact. As more businesses rely on APIs, the company is gearing up to help organizations streamline and manage their complex tech ecosystems.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Employee endorsements
Growing fast
"Gravitee is growing really fast. The platform is open source and people are always keen to help/support each other. People in the company are..."
Company benefits
- Home Office Setup Support - Get up to €/$/£350 to kit out your perfect remote workspace.
- Co-working Allowance - Employees receive a monthly co-working allowance of €/$/£80 to work from inspiring spaces.
- Monthly Travel to London Hub - European team members can travel to our London Hub monthly to collaborate and connect with their teams in person.
- Time off - 25 days holiday/in addition to in-country national holidays.
- Mental Health Days - 3 days a year just for you because your well-being matters.
- Healthcare Plans - Opt into your local healthcare scheme from day one.
- Volunteering Days - 2 x paid days each year to give back to causes you care about.
- PerkBox Access - Enjoy exclusive discounts, wellbeing perks, and more.
- Professional Development Stipend - £/$/€1,000 annually to improve your skills and fuel your growth.
- New Starter Lunch Allowance - €/$/£25 a month for your first 3 months; lunch is on us while you settle in.
- Enhanced Parental Leave - Supportive leave policies that go beyond the standard.
- Birthday Day Off - Celebrate you! Take an extra day off around your birthday.
- Annual Company Offsite - Once a year, we bring the entire team together for a company-wide offsite—time to connect, align, and make memories.
- Team Lunches & Events - Regular get-togethers to stay connected and celebrate wins.
Company values
- Passion: Work with excitement - At Gravitee, we value passion and clarity in what drives us—whether mastering your craft or innovating for the future. Let your enthusiasm enhance your expertise and inspire continuous improvement.
- Hold Nothing Back: Go above and beyond - Second place has never been good enough for you. And you love doing what it takes to win. It’s not just about hard work; it's about determination and prioritizing others. It's about pushing yourself, and your team, forward.
- Professionalism: Communicate with respect - We believe in proactive and courteous communication with everyone. Over-communicating is better than under-communicating, ensuring we meet needs with professionalism and care.
Company HQ
London, UK
Articles
Salary benchmarks
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Diversity, Equity & Inclusion at Gravitee.io
- At Gravitee, no employee or applicant, client, colleague or supplier, will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
- Our aim is to ensure that everyone who works here has an equal opportunity to develop a successful career, where everyone is treated with respect and dignity and decisions in the workplace are made free from the effects of bias and prejudice. We are committed to treating all of our clients, visitors and research participants respectfully, fairly and equally.
- At Gravitee we treat all our staff equally and fairly, with the utmost respect and understanding of individual and personal circumstances. We actively identify opportunities for everyone to pursue and thrive in our workforce, being essential for building an innovative and inclusive future. We encourage and support women working and learning, as well as promoting progression opportunities, acknowledging their minority in our industry. Not only does it help narrow the gender pay gap having a diverse STEM workforce, but it also prevents biases in the products and services that Gravitee designs.
- For more about our policies click here: https://www.gravitee.io/about/diversity-equity-and-inclusion
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