Account Manager, EcoVadis
Maternity Leave Cover
Business sustainability ratings provider
Job no longer available
Business sustainability ratings provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To provide the world’s most-trusted sustainability ratings, enabling all businesses to reduce risk, drive performance, and improve environmental and social outcomes.
Role
Who you are
- Experience: 3+ years in customer success, account management, or client-facing roles in a SaaS company
- SaaS & Sustainable Procurement Knowledge: Familiarity with SaaS solutions and automation tools. Knowledge of procurement systems is an asset - but not mandatory
- Client-Centric Mindset: Strong ability to build and maintain long-term client relationships
- Problem-Solving Skills: Ability to anticipate client challenges and proactively develop solutions. High level of resilience and open to work in a constantly changing environment
- Data-Driven Approach: Comfortable analyzing data to drive strategic decisions and recommendations
- Project Management: Strong organizational skills with the ability to manage multiple accounts and initiatives simultaneously
- Excellent Communication: Strong presentation and communication skills. Fluency in English and German is a must
- Adaptability & Tech-Savviness: Comfortable learning and demonstrating new technologies to clients
- Change Management Experience: Supporting organizations through process automation and adoption
What the job involves
- We are looking for a motivated, autonomous Account Manager to strengthen our Customer Success Department for the DACH region
- You will own a large portfolio of clients, ensuring they maximize the value of our sustainable procurement solutions
- You will act as a strategic advisor, guiding clients to scale their sustainability initiatives across their global supply chains
- Your ability to build strong relationships, understand client needs, drive improvement, and leverage technology will be crucial in accelerating their success
- You will be expected to strategically engage with impacted stakeholders to discuss complex sustainable procurement solutions in German and English
- Build and maintain trusted relationships with a large portfolio of clients, acting as their main point of contact. Ensuring that they maximize the value they get from the EcoVadis solutions and provided self-service resources
- Advise a large portfolio of accounts on the strategic implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional solutions and add-ons when needed
- Establish and maintain a strong relationship with customer project managers and decision makers. Organize and lead high-impact, data driven strategic check-ins with clients. Know when to step in while letting automation work
- Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met
- Support client’s compliance efforts by helping clients leverage our solution for their supply chain due diligence
- Collaborate cross-functionally with Sales, Renewal Management, Product, and further global teams to ensure a seamless customer experience
- Manage and retain a portfolio of clients, proactively addressing challenges and recommending solutions internally as well as externally
- Track key success metrics and report on customer health, engagement, and satisfaction
- Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs
- Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
Application process
- Temporary offer: May 1, 2025 – August 31, 2026, maternity leave replacement with the potential of contract extension
- Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Our take
With an increasing drive for businesses to be more transparent with their global carbon impact, companies need to find a way to collate their data. This data can then be used to inform business decisions and aid companies in their mission to decrease their carbon emissions. EcoVadis provides business sustainability ratings with the aim of creating a global marketplace where sustainability intelligence influences every business decision.
EcoVadis has devised a criteria based on international sustainable development standards. The criteria considers specific challenges, geographical location and company size to create its rating, ensuring its ratings reflect the company as fairly as possible. The main objective of the rating is to measure the quality of a company’s CSR management system through its policies, actions, and results.
This concept is increasingly pertinent given the emphasis placed on sustainability by consumers, and so EcoVadis are smartly targeting this key area. It currently operates with 90,000 companies of all sizes across more than 200 industries in 160 countries, highlighting the importance of the ratings it provides.
Freddie
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$500m
SERIES C
Jan 2020
$200m
GROWTH EQUITY VC
Total funding: $735.3m
Company benefits
- Flexi-time
- Casual and friendly environment
- Virtual and in-person team building events
- Opportunity to work in an international atmosphere
- Learning and Development
- Wellness Programs
- Sustainability events & community involvement
- Budget to furnish your home office
- Peer recognition program
- Employee-led resource groups
- Referral bonus
- Choice of working at the office, remotely, or mixing both
Company HQ
Chaillot, Paris, IDF
Leadership
Pierre-François Thaler
(Co-CEO)Was CEO of B2Build SA, the first B2B marketplace for the European construction industry. Also has experience as a Director for the Ariba Procurement BPO business.
Frédéric Trinel
(Co-CEO)Holds a degree in International Business from ICAD Business School. Previously founded Mr. Ted Ltd as COO.
Salary benchmarks
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