Brand Designer, Intercom
$138.8-161.3k
+Equity
2+ days a week in office
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
$138.8-161.3k
+Equity
2+ days a week in office
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- The Intercom Creative Studio is seeking a dynamic Mid-Level Designer with a proven track record in designing for multi-channel marketing initiatives
- 5+ years of design experience with a robust portfolio that demonstrates a wide range of brand and marketing design work
- Expertise in Figma and Adobe Creative Cloud, with proven proficiency in creating high-quality designs
- Exceptional attention to detail, able to focus on the finer aspects of design while maintaining a strategic, big-picture perspective
- Skilled in finalizing projects for delivery across both digital and print mediums, ensuring flawless execution
- Experience collaborating effectively with fellow designers, contributing to a cohesive creative process
- Capable of taking direction while also working independently, driving projects to completion with minimal oversight
- Adept at balancing an awareness of emerging design trends with a commitment to upholding Intercom’s core brand identity
- Strategic thinker with a deep understanding of how changes can impact the brand at a systems-wide level
- Strong communication skills, with the ability to convey ideas clearly, honestly, and respectfully to team members and stakeholders
- Confident in articulating and defending design decisions to senior leadership, grounded in both creative and business rationale
- In-depth knowledge of Intercom’s brand strategy, with the ability to apply it thoughtfully across various touch points
- Strong business acumen, understanding how design contributes to broader business goals and strategies
- Comfortable navigating ambiguity, adapting to evolving project needs with agility and confidence
What the job involves
- In this role, you'll tackle a wide range of projects, working closely with our marketing team and collaborating across the broader organization
- Our in-house creative team may be small, but we're growing fast, bringing together a talented and diverse group of professionals with unique backgrounds and expertise
- We're committed to fostering an environment where creativity thrives, constantly seeking new ways to keep our work innovative and impactful
- Above all, we prioritize the well-being and growth of every team member, ensuring that our studio remains a place where both creativity and health flourish
- Execute high-impact designs for marketing campaigns across multiple channels, adhering to established visual styles. This includes paid and organic digital content, reports, e-books, webinars, events, deck design, sales enablement materials, and more
- Proactively identify opportunities to refine templates, streamline design production processes, and contribute to the ongoing success of the design team
- Take full ownership of the final production and flawless execution of campaigns, ensuring design excellence from concept to completion
- Apply new and evolving design systems to branded touch points, ensuring consistency and innovation across all materials
- Position Intercom’s brand as an industry leader and trusted reference point through bold, strategic design
- Elevate Intercom’s social media presence by crafting impactful visuals for both static and video-based content
- Collaborate with animators to develop engaging motion-based assets that enhance our visual storytelling
- Deliver high-quality design work that aligns with both our brand identity and business objectives, driving measurable outcomes
- Partner seamlessly with designers, writers, producers, and marketers to ensure projects are executed efficiently and creatively
- Continuously deepen your knowledge of Intercom’s products and maintain a strong understanding of our B2B SaaS audience, ensuring empathy-driven design
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
Salary benchmarks
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