Operations Associate Intern, Parcelly
4 days a week in office
Pick up & drop off delivery service
Be an early applicant
Pick up & drop off delivery service
21-100 employees
Be an early applicant
4 days a week in office
21-100 employees
Company mission
To transform first- and last-mile delivery through innovative technology solutions.
Role
Who you are
- Strong written and verbal communication skills
- Passion for business, tech, logistics or ecommerce
- Organised, diligent and hard-working
- Proficiency in Saas applications, e.g. Microsoft Office Applications
- Ability to analyze data and make informed decisions
- 4 days work from office and up to 1 day work from home
What the job involves
- We are seeking an motivated and detail-oriented Operations Associate (Intern) to join our Operations team and support our 2025 programs
- This role directly contributes to improved customer satisfaction, operational efficiency and working closely with both internal and external stakeholders
- The internship will focus on managing and maintaining operational excellence, specifically through supporting project coordination, and driving process improvements
- This is an exciting opportunity to gain hands-on experience in a dynamic, fast-paced environment while working on impactful projects
- Work with cross-functional teams to gather and implement feedback on content improvements
- Assist in measuring and continuously improving merchant scan compliance across all Key Accounts
- Assist in tracking performance indicators (e.g., escalation volumes, resolution times)
- Support the team in analyzing data for efficiency improvements and generating actionable insights
- Fulfil any other roles and outputs that are either implied or not specified here, the business might require that
- Interim support to and external queries regarding the Parcelly App and second-line support (post-self help) to IT troubleshooting
Salary benchmarks
Our take
Parcelly’s logistics platform helps e-commerce companies overcome first and last mile delivery obstacles by enabling them to convert excess real estate space into storage spaces, as well as pick-up/drop-off (PUDO) sites for customers.
Though founded in 2014 with a B2C focus on improving the delivery and return experience, the company’s move into B2B has seen it grow rapidly over the last few years. This growth has coincided with the rise in rapid delivery services which are well-served by Parcelly’s hyperlocal distribution hubs. Its customers now include DHL Express, Krispy Kreme and Deliveroo.
The company has already expanded steadily throughout the UK and Germany, but after securing funding from Scania Growth Capital, it’ll look to scale its operations on the continent. It is also growing its footprint in the US following its 2022 entry into that lucrative market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2024
$6.2m
EARLY VC
Feb 2022
$5.2m
EARLY VC
Total funding: $11.3m
Company benefits
- Parcelly offers a hybrid working model to make sure you enjoy both working in the office and remotely
- Modern facilities and top equipment
- The best serviced office spaces available (e.g. WeWork, Work.Life, Industrious, Clockwise)
- Share Option Program (Subject to Ts&Cs) & Pension contributions
Company HQ
London, UK
Articles
Leadership
Before founding Parcelly in 2014, they worked for a number of global banks. This included spells as Vice President of Structured Solutions at Santander Global Banking & Markets, Assistant Vice President of Structured Derivatives at Commerzbank AG.
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