Client Support Specialist, Grow Therapy
Base Compensation: The base compensation range for this position is $50,000 USD Annually (paid hourly: $24.04 USD per hour).
Online therapy platform
Be an early applicant
Online therapy platform
1001+ employees
Be an early applicant
Base Compensation: The base compensation range for this position is $50,000 USD Annually (paid hourly: $24.04 USD per hour).
1001+ employees
Company mission
To fundamentally transform mental healthcare accessibility.
Role
Who you are
- You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
- You love problem solving; you’re naturally curious, especially about health tech
- Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
- You are successful working independently and remotely, and adapt well to changing priorities and customer needs
- You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
- You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
- Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry
- Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required
- This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites)
- If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings
What the job involves
- As a Customer Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable
- We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice
- You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us
- You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth
- Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat
- Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
- Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists
- Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy
Our take
Mental health issues affect about 20% of Americans, so there’s an immense need for qualified mental healthcare in the US. However the vast majority of therapists don’t accept insurance due to the prohibitive administrative workload involved. This leaves therapy out of reach for many Americans. So it’s no surprise that the Grow Therapy platform has seen skyrocketing popularity since it was founded in 2020.
Grow Therapy helps therapists open their own in-network practices, providing the technology, support, and resources to tackle the extra operational workload that would allow them to take insurance. It’s live across a number of states, and works in partnership with all the major insurance payers including Humana, Aetna and Cigna.
The company is competing with larger rivals like Alma and Quartet Health, but this should be a big enough market for several major participants. Grow has secured good funding that supported the launch of its enhanced measurement-informed care system, which will help improve the care experience for clients and providers and make value-based behavioral care accessible for more patients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
208% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$88m
SERIES C
Sep 2022
$45m
SERIES B
Total funding: $148m
Company benefits
- Mental health breaks: Two hours every week to journal, exercise, or sleep in.
- Work-life balance: Unlimited PTO and a week off in December to recharge.
- Remote office setup: $1,000 stipend for remote employees to equip your home office.
- Learning stipend: $500 to spend on things that helps you grow in your career
- Wellness stipend: $300 to spend on things that help you take care of yourself.
- Meals on us: Lunch and dinner in office to fuel your body and your mind.
Company HQ
Manhattan, New York, NY
Leadership
Jake Cooper
(Co-Founder & CEO)Previously CFO at Campus Enterprises, before moving into Investment at Apollo Global Management and then Blackstone.
Alan Ni
(Co-Founder & CTO)Worked as a Product Manager at Google, HVF Labs, and then Stripe.
Manoj Kanagaraj
(Co-Founder & CSO)Previously a Venture Fellow at Harvard Innovation Labs (Harvard University).
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