Tax Technology Manager, Fonoa

• We’re seeking a versatile US indirect tax professional with deep multi-state SUT expertise and demonstrable tax technology experience
• We value managers who are comfortable experimenting with and implementing workflows (including AI-enabled tools) to accelerate day-to-day work and research, paired with proper verification, documentation, and respect for data security
• You have proven hands-on US Sales & Use Tax experience across multiple states (calculations, compliance/filings, remittance), ideally with marketplace/digital services or e-commerce exposure
• Can translate US SUT requirements (state/local rules, sourcing, exemptions/resale, marketplace facilitator, caps/thresholds) into clear product specifications and validations
• Are comfortable with data-driven tax work (field mapping, CSV/JSON schemas) and reviewing outputs against returns and schedules
• Communicate clearly with both tax and non-tax audiences, turning complexity into simple, testable requirements and change notes
• Thrive in a fast-moving, collaborative environment; you’re self-directed, curious, and solution-oriented
• Are comfortable experimenting with and implementing workflows/tools (incl. AI-enabled) to accelerate work and support research, and you know how to verify outputs and protect sensitive data

Desirable

• This Manager role is dedicated to advancing our US Sales & Use Tax (SUT) Returns product and supporting our existing Returns tax team members
• Fonoa Returns centralises US SUT data collection, jurisdictional mapping, validations, and draft return generation, minimising manual spreadsheet work and providing customers with a transparent, auditable, single source of truth
• Customers gain time back, improve accuracy, and scale with growth across states and localities
• Returns integrates with the broader Fonoa platform (Tax engine, Digital Reporting, E-Invoicing), enabling end-to-end workflows from calculation to filing
• You’ll sit within the Tax team and partner closely with Product, Engineering, Design, and Commercial
• Support and elevate the Returns team on US scope: state/local research, form builds/updates, QA, documentation, and release notes
• Build and maintain coverage across states & localities: map data to US schemas, configure validations (rates, taxability flags, sourcing logic impacts), and keep forms current with legislative and administrative changes
• Own data quality & reconciliation patterns: define checks for jurisdiction assignment, caps/thresholds, rounding, discounts/credits, and marketplace facilitator adjustments; strengthen exception handling and audit trails
• Filing readiness & calendars: contribute to registration status handling, filing frequency logic, prepayments, consolidated vs. separate returns, and e-file/portal nuances (including payment and remittance formats)
• Customer onboarding & support: guide data mapping and testing; run walkthroughs; gather feedback and translate it into prioritised product improvements
• Translate US SUT changes into product inputs: monitor state and local developments (e.g., marketplace rules, home-rule updates, boundary/rate changes) and turn them into clear, actionable specs for Product/Engineering
• Internal enablement: create playbooks, knowledge articles, and “happy-path” flows for Sales, Success, and Support tailored to the US landscape
• Use modern productivity tools (incl. AI where appropriate) to speed research, first-draft specs/change notes, test data creation, and summarisation of guidance, always with verification and documentation
• Lead scoped initiatives: own a country-equivalent “state pack” rollout, a reconciliation enhancement, or a filing-calendar improvement; and represent US SUT Returns in cross-functional forums