Senior Product & Proposition Manager, Shieldpay
1-2 days a week in office
Digital escrow and payments solution
Job no longer available
Digital escrow and payments solution
21-100 employees
Job no longer available
1-2 days a week in office
21-100 employees
Company mission
To deliver secure, high-value B2B payments that people trust and a company that people love to work for.
Role
Who you are
- The ideal candidate will be responsible for owning and growing the portfolio of propositions and driving their continued commercial success along with identifying new proposition opportunities that align with Shieldpay’s strategic goals
- Proven experience (5 years +) in commercial product management and/or proposition development within a dynamic and fast-paced environment
- Previous experience in a client facing product role
- Experience of the Legal sector and knowledge of the Payments industry
- Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies
- Proven tools and techniques to define and grow propositions along with proven ability to define and measure appropriate metrics
- Exceptional strategic thinking and problem-solving skills
- Customer facing ‘consultative’ skills to identify new opportunities and articulate how our propositions solve their business needs
- Excellent communication and collaboration skills, with the ability to work effectively across different teams and departments
- Self-starting and entrepreneurial mindset, comfortable with ambiguity and rapid
- Change
What the job involves
- Your work will be instrumental in defining successful propositions, having a clear roadmap to drive continued success and understanding the customer needs both today and in the mid-term
- Lead the definition and growth strategy of the portfolio of product Propositions to meet market demands and align with company objectives
- Conduct thorough market research and analysis to identify trends, customer needs, and the competitive landscape, use these insights to define compelling Propositions that secure new business revenue, drive customer retention and grow Customer Life Time Value
- For each Proposition, define and communicate the Proposition strategy and roadmap that ensure continued success of each proposition
- Work with Shieldpay’s Strategy and Sales team to identify new Proposition growth opportunities, defining customer needs, and then mapping them to existing and new product capabilities by working closely with Product Managers
- Collaborate with Product Managers, UX/Design and Engineering leads to help inform their product Roadmaps and articulate product needs. In parallel, understand the product roadmaps and be able to articulate the customer value of each new product release, ensuring new value messaging is incorporated into sales and marketing collateral
- Continuously monitor and evaluate the performance of product Propositions using key metrics, working closely with the Sales, Marketing and Product team to identify enhancements to drive customer satisfaction, adoption, and retention
- Be the custodian of the end-to-end customer experience for each Proposition, from initial marketing messaging and/or sales meeting through to customer support and beyond, identifying ways to optimise the customer experience to increase NPS and meet commercial goals
- Collaborate across teams including Strategy, Sales, Finance, Legal, Product, Technology and Operations to drive success for your Propositions
- Work with Sales and Marketing to help inform campaign plans that drive success for Shieldpay and its propositions, including developing messaging, positioning, and promotional strategies for product launches and refinement of sales enablement tools
- Act as a trusted advisor to our customers and clients and be the go-to person for knowledge about our Propositions and Products and how they meet customer’s needs
- Develop and present business cases for new product propositions, including financial projections, ROI analysis, and risk assessments
- Offer insight into the design and implementation of effective commercial strategies,including pricing frameworks and go-to-market plans
Salary benchmarks
Our take
The need for online payments has grown significantly over the past three decades, with all online businesses depending on seamless payment experiences for their customers. However, existing solutions often take a one-size-fits-all approach to customer due diligence and transaction management, greatly stunting the transparency and efficiency of payments that businesses can provide.
Shieldpay provides bespoke payment solutions for businesses, helping them to set up escrow facilities, paying agents, fundraising accounts, and transaction management services regardless of scale. The company also helps to facilitate third-party managed accounts, helping businesses to increase operational efficiency, mitigate risk, and reduce administrative costs by outsourcing their client account functions.
Whilst online payment providers are nothing new, Shieldpay has recognised that bespoke solutions are required depending on the scale and transaction risk of each business, tailoring their solutions for marketplaces, eCommerce, and high-risk and high-value transactions associated with professional and legal services. Through this approach, the company aims to improve the speed, cost-effectiveness, and risk mitigation of any online transaction, complemented through the provision of a professional team of transactional experts.
Steph
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2018
$6.4m
SEED
Aug 2017
$5.6m
SEED
Total funding: $12m
Company benefits
- Unlimited Annual Leave
- Private Health Insurance
- Private Dental Insurance
- Life Assurance
- Group Personal Pension Scheme
- Season Ticket Loan
- L&D Budget
- Cycle to Work Scheme
- Wellbeing Days
Company HQ
City of London, London, UK
Leadership
Pete Janes
(CEO)Experience as Founder and CEO of The Post Network from 2008 to 2012. Founder of Shopa Ltd. from 2012 to 2015.
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