Customer Support Engineer, RelationalAI

Salary not provided

+ Equity

SQL

Python

Azure

Snowflake

Senior and Expert level

Remote in EU

More information about location

Relational knowledge graph management

Open for applications

Relational knowledge graph management

101-200 employees

B2BArtificial IntelligenceData storageEnterpriseBig dataAnalyticsSaaS

Open for applications

Salary not provided

+ Equity

SQL

Python

Azure

Snowflake

Senior and Expert level

Remote in EU

More information about location

101-200 employees

B2BArtificial IntelligenceData storageEnterpriseBig dataAnalyticsSaaS

Company mission

RelationalAI is on a mission to simplify computing by enabling people to tell computers what they want to do without having to tell them how to do it.

Job

Company

Role

Who you are

Passion for solving customer problems
Ability to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts
Establish and constantly build upon a solid technical understanding of RAI and how our customers build, deploy, and manage applications using our platform
Collaborate effectively with Sales, Field Engineers, and Product Engineers to understand and resolve customer issues thoroughly and expediently
Constantly work to streamline and improve processes, tools, RAI’s product offerings, and the overall customer experience
Know when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike
Effectively communicate with all levels of customer contacts, including CTOs, management, developers, and operations teams
Provide valuable guidance and insight through email or video calls
Work with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs
Embrace RAI as a part of the customer’s overall architecture, with a need to advise and troubleshoot client applications
Strong Python programming skills
Proficient in Database/SQL programming languages
Background in Data Science
Experience in the timely triage of varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points
Experience with cloud database technologies and/or graph database technologies
Experience troubleshooting environment issues primarily with Snowflake and Azure
Familiarity with formal logic and rule-based reasoning
5+ years in a customer-facing Technical Support Engineering role
3+ years of Python programming experience
B.S. or M.S. in Computer Science or Engineering, or other technical fields strongly considered

What the job involves

Customer Support Engineering is an integral part of Customer Success organization and a key foundation for the long-term success and satisfaction of our growing customer base
This team’s primary focus will be understanding our customers' environments, questions and issues to ensure the best customer experience with RelationalAI products and services
As a Customer Support Engineer, you’ll spend your time immersed in learning RAI’s products and Support processes, working support tickets from customers to build up the appropriate level of experience, and gaining the insight needed to deliver the quality of support RAI’s customers have come to appreciate and expect.
You will also have the opportunity to become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for our Field Engineering team
Last but not least, you will be an integral part of the Support Engineering team, working together to improve and evolve the product and the support we deliver to meet the needs of our customers in the market

Our take

With more and more businesses and organizations relying on cloud data platforms, demand for better ways to manage this data is rising. RelationalAI is seeking to disrupt the intelligent app landscape with solutions to change the way intelligent apps are built, making it easier for users to access, manage and utilize knowledge data more effectively.

The company's innovative use of knowledge graph technology has gained it much attention, and it was able to raise considerable funding in 2022, which is an undeniable indicator of its impact and potential.

RelationalAI has ambitious plans to open up its platform more widely, and seems likely to see good growth in the coming years. Recent developments include the release of a new product, an AI “coprocessor” for Snowflake, that integrates relational knowledge into Snowflake’s data management platform

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

23% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (1 round)

Apr 2022

$75m

SERIES B

Total funding: $75m

Company HQ

South Berkeley, Berkeley, CA

Leadership

Molham Aref

(CEO)

Previously served as VP of HNC Software and Retek, and was Director of Nomi for over 15 years. Was also CEO of LogicBlox and Predictix.

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