Customer Success Manager, bunch
Operating system for private markets
Be an early applicant
Operating system for private markets
21-100 employees
Be an early applicant
21-100 employees
Company mission
To help investors, founders & funds to save time, money and mental energy by eliminating legacy intermediaries, regulatory complexity and low-tech administration.
Role
Who you are
- 4+ years of professional experience, with 1-3 years in SaaS customer success or account management roles
- Prior experience in managing relationships with enterprise-level customers with sophisticated and specialised requirements
- Exceptional and articulate communication skills in German and English
- Ability to dissect and simplify complex subjects for effective communication, while holding a personable attitude
- Proven experience with a CRM, ideally HubSpot
- Capacity to adapt and pivot seamlessly in the fast-paced and dynamic environment of an early-stage startup
What the job involves
- To expand our core team, we're seeking a passionate Customer Success Manager who wants to play a pivotal role in growing our business and revolutionising the private markets
- This role will serve as customers' main point of contact, ensuring their satisfaction and driving upsells, referrals, and positive feedback
- Serve as the main point of contact for customers, liaising between operations, product, sales, business development, and legal teams
- Drive deals and customer tasks as the project manager throughout each stage of the customer lifecycle after sale
- Build and maintain relationships with customers, driving upsells and gathering feedback through retrospectives
- Take ownership of customer satisfaction metrics including NPS, upsells, referrals, and escalations
- Take over the book of accounts for account management
- Contribute to the implementation of performance metrics across the team
- Develop onboarding materials for new customers
Application process
- First interview with the People team (20min) to get acquainted with the bunch and to understand if what we’re offering is what you’re searching for
- Deep-dive interview with Chey Lake, our Sales & Customer Success Lead (30min) - discover the role in more detail and discuss how your journey has prepared you for it, your learnings along the way, your goals and your overall personal purpose
- Practical Interview with the Customer Success Team, Chey Lake & Emma Shaw (60min), to demonstrate your way of approaching Account Management, working and communicating your output
- Final meeting with our Founders (30min) to further learn about our vision and discuss any open questions
- Reference Calls to get a feel for your relationship-building ability
Our take
Berlin-based Bunch is an operating system (OS) for investors to syndicate deals across private markets. Both founders’ previous experiences in fintech made them uniquely aware of the barriers preventing access to private markets and how to knock them down.
The private market investment has boomed in recent years, with around $10 trillion in assets under management. Considering the growing state of the market coupled with the company's current work to refine its platform, making it easier for investors to participate in private markets, Bunch can expect to see greater demand and further uptake of its services.
Since its founding in 2021, Bunch has attracted over 500 investors to its platform and now administers around €150 million in assets. Following recent funding, the company is focused on growing its userbase, expanding into new markets and diversifying its portfolio of asset classes for investors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jul 2024
$14.8m
SERIES A
Jul 2022
$7.7m
SEED
Total funding: $22.5m
Company benefits
- Benefit from working with a diverse mix of talents, unrivalled energy and team spirit within a culture of inclusion
- Flexible hours, remote work, and 28 days of vacation per year
- Additional benefits in the areas of mobility, food, education, and health
Company values
- 🍇we are fearless
- 🍇we strive for growth
- 🍇we empower others
- 🍇 we empower others
- 🍇 we enjoy the ride
Company HQ
Mitte, Berlin, Germany
Leadership
Enrico Ohnemüller
(Co-founder)Previously served as Head of Innovation for finleap and Investment & Business Intelligence Manager for Solytic. Also worked in Investment Banking for Goldman Sachs.
Levent Altunel
(Co-founder)Is a Founding Member for 2hearts. Previously served as an Investment Associate for Paua Ventures, Senior Consultant for Roland Berger and as an Equity Research Associate for Citi.
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