Senior Deals Desk Manager, Steno

• You bring 3-5 years of experience in deal desk, sales ops, revenue ops, or pricing at a B2B services or SaaS company
• You have strong Excel/Sheets skills and can build pricing models, calculate margins, and analyze profitability with confidence
• You excel at cross-functional communication, able to say no diplomatically and explain complex pricing clearly to stakeholders at all levels
• You are detail-oriented and fast-moving, catching errors without slowing deals down or creating bottlenecks
• You are commercially minded and understand that the goal is to win business profitably, not just enforce rules
• You thrive in fast-paced, high-growth environments where priorities shift and you can adapt quickly

Desirable

• We’re looking for a Senior Deals Desk Manager to join our winning team, which is revolutionizing the court reporting industry every single day
• We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry
• As we scale and expand into new markets, our sales team needs a partner who can accelerate deal approvals, structure complex pricing, and ensure every deal protects margin while winning business
• You'll build the foundation of our pricing governance function, working directly with Sales Directors, Account Executives, and Finance leadership
• If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too
• Review and approve non-standard pricing requests using discount framework and approval matrix
• Analyze deal profitability and margin impact before approval, and partner with Sales to evaluate complex pricing scenarios, including multi-state deals, volume discounts, and strategic accounts
• You'll manage escalations and track approval metrics to ensure consistent governance
• Build custom pricing proposals and RFP responses using a CPQ platform that you’d help us launch, and structure package pricing across service lines with volume discounts
• You'll train Sales Directors and AEs on pricing policies and approval processes while providing real-time pricing guidance during negotiations to keep deals moving forward
• Generate quotes and execute pricing approvals through CPQ workflow. Partner with RevOps on platform optimization and improvements, and test new CPQ features before rollout to ensure smooth implementation