IT Support Engineer, Marqeta
EU / UK
Equity + Employee Stock Purchase Program available
Modern payment and card issuing solutions
Open for applications
Modern payment and card issuing solutions
501-1000 employees
Open for applications
Equity + Employee Stock Purchase Program available
501-1000 employees
Company mission
To be the global standard for modern card issuing, empowering builders to bring the most innovative products to the world.
Role
Who you are
- Minimum 2+ years of relevant technical experience
- Bachelor’s degree in Computer Information Systems or similar
- Experience with various operating systems (e.g. Windows, Linux, OS X)
- Customer-centric mindset with an uncompromising commitment to deliver outstanding service globally
- Strong communication skills (both verbal and written communication)
- Passion for continuous learning and improvement
- An understanding of the importance of asset management and the asset lifecycle
- Detail-oriented: including maintaining and updating IT documentation and procedures
- Experience in using scripting language for automation
- Working knowledge of a broad range of hardware such as servers, laptops, printers, IP phone systems, A/V, and mobile devices
Desirable
- Certifications or experience in Mac OS, Jamf, Jira, Airwatch, G-Suite, Okta, networking fundamentals (e.g., CCNA, CompTIA Network+), ITIL, large language model/generative AI
- Familiarity with the Fintech industry
What the job involves
- We are looking for a Support Engineer to join our global IT team
- Marqeta’s IT Support Specialist provides support and optimization of the productivity of our internal customers in a positively delightful way
- Resolve a variety of moderately complex issues using established processes and procedures
- Resolve tickets of varied degrees of complexity, collaborating with junior, senior, and lead support engineers. Contribute to problem resolution and ticketing system improvements
- Having complete knowledge of all departmental policies and procedures, materially participate in process improvement, including composing and maintaining process documentation
- Manage the health of the Support ticket queue (e.g., assign tickets, audit ticket health)
- Frequently exceed customer expectations resulting in consistently high customer satisfaction perception, feedback, and CSAT scores
- Combine your expertise in the majority of relevant functional technology areas with skills in other domains to resolve complex problems and optimize services
- Your Manager: Josh Dedji
Application process
- Recruiter For This Role: Louise Devlin
- Application submission
- Recruiter video call
- Hiring manager video call
- Virtual “Onsite” consisting of 3, 45 min calls
- Offer
Salary benchmarks
Our take
Marqeta processes payments quickly, offering businesses a more straightforward way to take customer payments with its physical and virtual card solutions. The company has a string of major companies utilizing its flexible and scalable platform, including Uber, Doordash, and Square.
The company is rapidly expanding in Europe, with strong growth in processing volumes and new partnerships, including major collaborations with firms like Trade Republic. Along with the company's recent partnership with Visa and Affirm which introduces the Visa Flexible Credential, allowing users to access multiple payment methods on one card, adding convenience and flexibility.
With a focus on global growth and delivering innovative financial services, Marqeta is targeting new verticals and supporting underbanked businesses. With this aim, the company is on its way to deepening its impact in the fintech space and driving further innovation in payments.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
39% female employees
3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2020
$150m
LATE VC
May 2019
$250m
SERIES E
Total funding: $541.3m
Company benefits
- Praise: We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
- Health and wellness: We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
- Flexible time off: We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
- Marqeta paid family leave: We support all families. We offer 12 weeks of paid leave for all new parents and up to 20 for birthing parents. We also offer 4 weeks of caregiving leave
- 401k match: We invest in your future. We’ll match 50% of your contribution and up to 6% of your salary
- Meaningful equity: As owners of the company, we’re all in this together. Full-time employees will receive equity in Marqeta
- Giving back: We recognize we’re part of a larger community and encourage employees to donate their time and expertise to organizations they support
- Monthly stipend: You’ll get an additional monthly stipend on your paycheck to help fund your daily commute, cell phone, and/or internet connectivity
- Stock discount: The Employee Stock Purchase Program allows employees to buy discounted company stock
Company values
- Intentional Curiosity: We believe in asking the questions others shy away from. True progress comes from understanding today’s realities, while challenging ourselves to do better and take on the status quo
- Thoughtful Responsibility: We believe that every interaction with our technology and platforms matters. Businesses and livelihoods rely on our work, so we strive for excellence and accountability every day with the highest standards for failsafe technology and compliance
- Innovative Simplicity: We believe that simplicity is powerful, especially in innovation—making a tool work better or finishing that feature that makes everyone smile. Our customers face a lot of complexity. We’re not here to add more
- Shared Success: We believe the measure of our success is the success of our employees, customers, and communities. From local businesses to big corporates, our impact goes deep and wide. And we’ve got the results to prove it
- Passion to Thrive: We believe anyone with a better idea should be able to change the game for our company and our customers. We solve big problems for our customers, and draw energy from that challenge and opportunity
Company HQ
Northgate - Waverly, Oakland, CA
Articles
Leadership
Jason Gardner
(Founder)Having studied at Arizona State University, they worked in Management for Benettar Marble & Granite, NetManage, and Gartner Group. They founded PropertyBridge and spent 2 years at MoneyGram before founding Marqeta in January 2010.
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