Support Analyst, MRI Software

12 Month Fixed Term Contract

Salary not provided

SQL

Oracle

Junior and Mid level

London

More information about location

Real estate software

Be an early applicant

Real estate software

1001+ employees

PropertyB2BArtificial IntelligenceAnalyticsReal EstateSaaSAutomation

Be an early applicant

Salary not provided

SQL

Oracle

Junior and Mid level

London

More information about location

1001+ employees

PropertyB2BArtificial IntelligenceAnalyticsReal EstateSaaSAutomation

Company mission

To give organizations the freedom to transform the way communities live, work and play through the industry’s most comprehensive, flexible, open and connected technology platform.

Job

Company

Role

Who you are

MRI Software is currently looking for a Software Support Analyst, with written knowledge and experience of Oracle PL/SQL
We are looking for an individual that is eager to get experience within a corporate software company and has had some exposure to Customer Support
Creative and curious troubleshooter
Good organisation and time management skills
Strong communication skills with the ability to confidently articulate technical concepts

What the job involves

The opportunity is within our Support Services team based in the London office, as a Support Analyst that provides help desk services to a whole range of MRI software solutions
As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day
In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues
MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience
Please note that this position is for 12 months on a fixed term contract
You will be assisting clients who have recently gone live with a new system in our fast-paced Early Live Support (ELS) team
You will be able to develop, diagnose and resolve issues related to PL/SQL code and SQL queries with a good understanding of core functions
We are looking for an individual that is eager to get experience within a corporate software company and has had some exposure to Customer Support

Salary benchmarks

Our take

MRI Software is an open, AI-first platform that has been pioneering the PropTech industry for over 50 years. Most recently, the company has been making a slew of global acquisitions. Of its nearly 50 acquisitions, 7 were made in 2022 alone. This has enabled the company to keep pace with the rapidly growing real estate market and deepen its competitive edge in the market.

The company provides its clients, a list of 45,000+ that includes Lego, Tesco, Boeing, Forever 21, and Planet Fitness, with a range of innovative software applications and solutions that address the unique needs of real estate business, from property-level management and accounting to global commercial and residential market analytics.

Along with its acquisitions, the company has been expanding its sales, services, and revenue operations teams to support further growth and innovation. The company has grown significantly over the last 5 years, seeing impressive revenue growth and global operations expansion, as well as strengthening its position in the US. Through continued expansion of its technological capabilities and global foothold, MRI Software is set to see continued success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

10% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (4.7)

Company

Funding (1 round)

Jan 2013

$3.6m

SERIES A

Total funding: $3.6m

Company benefits

Remote Work Opportunities
Flexible Working Opportunities
PTO + Company Holidays
Tuition Reimbursement
Breastfeeding Support
Volunteer Time Off
Annual Performance Related Bonus
Unique Perks
And More (Varies by Location)
Private Medical Insurance + Life Assurance Cover
Gym Reimbursement

Company HQ

Solon, OH

Leadership

Patrick Ghilani

(CEO)

Currently Member of the Board of Directors at Revalize and Insurity. Previously Member of the Board of Directors at Insight Software and Director of Intuit.

Share this job

View 4 more jobs at MRI Software