Technical Success Manager, JFrog
$150-160k
+ RSU's + Employee Stock Purchase Plan
3 days a week in office (Sunnyvale, CA)
Software supply chain platform
Be an early applicant
Software supply chain platform
1001+ employees
Be an early applicant
$150-160k
+ RSU's + Employee Stock Purchase Plan
3 days a week in office (Sunnyvale, CA)
1001+ employees
Company mission
To transform the way enterprises manage and release software updates, with liquid software that flows continuously and automatically from build all the way through to production.
Role
Who you are
- Customer-facing experience - including crisis management, priority management inbound, and outbound
- BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company
- Experience with supporting products with impact on business/productivity
- Experience with supporting international enterprise customers
- Excellent analytical and problem-solving skills
- Customer orientation and excellent interpersonal skills
- Excellent English verbal and written communication skills
- To work weekends and holidays (on occasion)
- 2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus)
- Deep understanding of working with dockerized applications (K8s - a plus)
- Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus
- Experience with Software Architecture design and product development -> a plus
- Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus
- An uncompromising desire to learn
What the job involves
- We are seeking a talented and experienced Technical Customer Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing
- Own the customer journey driving customer happiness and helping the customer adopt and establish value in the JFrog products and platform
- Work with the internal teams like Sales, Product, Solution Engineering, Training, and external customer stakeholders to formulate/maintain a Success Plan outlining how JFrog addresses their immediate and future needs (with success metrics)
- Well-versed in using case management systems and CRMs (e.g., SFDC / JIRA) and strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
- Maintain a deep understanding of our product and roadmap, so you can guide customers to success and help drive up the customer Adoption Score
- Establish and manage communication channels within and among departments. Act as the liaison to provide customer feedback to the Senior Management Team
- Schedule, prepare, and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals, expansion, and adoption
- Own and drive customer adoption and usage for the JFrog customers and help Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth
- Understand the customer’s industry trends, business challenges with the JFrog platform, and current and potential use cases for JFrog customers and develop and nurture JFrog champions within your customer’s organization who advocate for the platform based on their positive experience
- Engage customers’ senior decision makers to understand their evolving strategy and shaping Success Planning informed by these goals, serve as the ‘voice of the customer’, and provide internal feedback on how we can better serve them to maximize customer value and retention
- Partner with the JFrog Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage and monitor customer user trends and health to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.)
- Act as a technical advisor for the customer and assist with architecture designing and best practices for strategic customers
- Train the open-source community and JFrog customers
- Keep current with the latest technology trends related to building engineering and the landscape of CI/CD Technology
- Create effective communication channels with key customers
- Be the single source of truth when it comes to customers you are managing
Our take
Although people expect their software to be updated continually, unobtrusively and securely, in practice this isn't often the case. JFrog was founded in 2008 with a mission to change the way companies release software updates, providing an automation-first platform for collaborative DevOps.
While there are other collaborative DevOps platforms in the market, such as Docker Hub, Azure DevOps and Kubernetes, JFrog stands out with its use of REST APIs to automate the development pipeline, and its combination of DevOps and DevSecOps (development security) in a single platform. This has helped JFrog grow a client base of thousands of companies, which includes firms such as Dell, Netflix, Facebook and the majority of the Fortune 100.
JFrog has enjoyed rapid growth throughout the wider slowdown in the tech sector. It has been focusing on its security product since its acquisition of IoT security specialists Vdoo in 2021, and this has culminated in strong sales for its recently-released security product. It will continue to focus on developing its product and is on track to achieve its aim of becoming the de-facto standard for update management.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2018
$165m
SERIES D
Jan 2016
$50m
SERIES C
Total funding: $226.5m
Company benefits
- Employee Stock Purchase Plan
- Medical, dental & vision
- Retirement, wellness and much more!
Company values
- Integrity
- Community and customer happiness
- Thinking BIG
- Everyone counts, everyone matters
- Innovation
- Team Spirit
- Open Communication
- Agility
- WIN!
- Care
Company HQ
Sunnyvale, CA
Articles
Leadership
Shlomi Ben Haim
(CEO)Is a member of the Forbes Technology Council. Was previously CEO of AlphaCSP Java Experts and a Major in the Israeli Air Force.
Yoav Landman
(CTO)Was previously Senior Consultant with AlphaCSP and a Senior Developer at Attunity, Verve Inc and Sausage Software.
Fred Simon
(Chief Architect)Was Founder of AlphaCSP. Before that was Developer with Bouygues and SGT.
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