Customer Service Representative, ShipMonk
This role pays $21.63/ hour
Office located in San Bernardino, CA
Shipping & logistics for e-commerce SMBs
Be an early applicant
Shipping & logistics for e-commerce SMBs
1001+ employees
Be an early applicant
This role pays $21.63/ hour
Office located in San Bernardino, CA
1001+ employees
Company mission
To become the most innovative and trusted tech fulfillment provider with facilities & solutions around the globe.
Role
Who you are
- 1-2 years of experience in a Customer Service position
- 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
- Bachelors Degree or equivalent work experience
What the job involves
- Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity
- They play a critical role in creating a stress-free process and generating Happiness for our Merchants
- They serve as the primary point of contact for our Merchants to facilitate timely issue resolution
- This role is responsible for providing training, support, and problem resolution to ShipMonk accounts
- They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner
- Whether it involves checking on a received product’s bin location—while simultaneously planning a shipment with our warehouse manager—or expertly juggling multiple chats, they’re always ready and able to multi-task, no problem
- In other words, our Customer Service Representatives know how to get sh*t done and we wouldn’t be able to get by without them
- The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
- Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
- The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
- Build sustainable, long-term relationships with merchants
- Educate merchants on service offerings and help them proactively plan to minimize issues
- Support merchant’s projects and assist throughout their lifecycle
- The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate
Our take
ShipMonk was created when its founder realized how US merchants would often refuse to ship to certain locations internationally. The company has grown to allow small to medium size e-commerce brands to scale through its 4-in-1 cloud based software, which integrates with a company's inventory management, orders, warehousing and shipping systems.
To supplement its SaaS and offer real logistical value, ShipMonk operates a growing number of strategically located warehouses throughout the US, Canada, Mexico and the UK. This means that even the smallest eCommerce brands are able to deliver goods within just two days, while reducing shipping costs compared to traditional delivery channels.
Since launching in 2014, ShipMonk’s trajectory has been remarkable for a company that was largely bootstrapped without major funding. However, 2020 saw a boom in demand for its services, and since then ShipMonk has scaled up enormously, receiving huge financial investment and acquiring complementary businesses along the way. Having now established fulfilment centres in Birmingham (UK) and Texas, ShipMonk is eyeing up strategic acquisitions and additional expansion within the US and Europe.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2021
$65m
GROWTH EQUITY VC
Dec 2020
$290m
GROWTH EQUITY VC
Total funding: $365.1m
Company benefits
- Full health benefits coverage (medical, dental, vision)
- Unlimited paid vacation time
- Dog-friendly workplace
- Wellness program (onsite gym, healthy snacks)
- Fun work environment (trampoline, ping pong table & games)
- Referral Bonus Program
- 401(k) retirement plan
Company HQ
Central Fort Lauderdale, Fort Lauderdale, FL
Leadership
Jan Bednar
(Co-Founder)Forbes 30 under 30. Before co-founding ShipMonk, founded and was CEO of commerce and shipping startup BetaBox.
Kevin Sides
(President & Co-Founder)Prior to co-founding ShipMonk, worked at dg Communications Group, with spells as Senior Account Manager, Head of Digital, and General Manager.
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