Event Programming Lead, Live Nation

• At least, +3 years of proven experience as a manager of a team/department
• Strong team management and leadership skills and experience, ensuring ongoing training, career, and personal development within the team
• High level of English (Work language is Spanish, however you will be required to regularly work with the Head Office and other regions in English)
• Must be computer literate with excellent data entry and proof-reading skills
• Excel knowledge at an advanced level
• Data driven oriented. Experience using CS KPIs and implementing a culture of metrics in the team
• Must be flexible and willing to adapt to a dynamic schedule, including occasional weekends, evenings, holidays, and travel as needed
• The following attributes determine how the role will be carried out and are required to be a success:
• Good organizational skills, with a high level of attention to detail
• Ability to successfully handle multiple priorities
• Excellent time management skills
• Eye to identify areas of improvement to thrive for service excellence
• Lead by example
• Ability to communicate effectively with clients and educate others in how to do it
• Ability to build and foster strong trust-based relationships with internal partners across the organization

Desirable

• Line Manager: Director Support & Operations, Spain
• In this role as an Event Programming Team Lead, you will hold a managerial role within the Support & Operations team in Spain, you will support Ticketmaster clients in all their event programming needs
• You will be responsible for managing the Event Programming team composed of 8 team members, providing effective leadership, direction, and motivation to meet event services standards and business wide objectives
• The team’s day to day involves owning the process of collecting, reviewing, and inputting accurate data into Ticketmaster ticketing systems and developing procedural best practices and standards
• In addition, the Event Programming team is responsible for building events, advanced configurations, amendments management, inventory changes, price changes/promotions, quality assurance and other events updates based on work requests from clients
• The team oversees that the requirements of our clients are met and supports them when self-programming events using Ticketmaster’s product suite
• We are seeking a hands-on individual who, as the Leader within the team, can guide the team to create and manage events and client contacts on a daily basis t
• This person will also provide support during peak seasons and aim to understand the day-to-day operations of the team thoroughly
• Lead and Manage the Event Programmers Team composed of 8 team members, by promoting a positive working environment. Dealing with the team’s professional development, project allocation, and performance management in general
• Organize and prioritize work requests for Event Programming staff, so that client SLAs are met
• Oversee and assist in the accurate and timely creation of events
• Lead, organize and ensure all event programmers are continuously trained in event programming practices and tooling to manage any complexity/size event
• Represent the Event Programming team in interdepartmental and international projects
• Creation and management of events and clients contacts, as one of the team
• Manage / improve client self-service initiatives
• Accountable for the input of accurate event support information into the Operational CRM throughout the different Event Life-cycle stages
• Monitor onsales diary to ensure event builds for scheduled event on-sales are being received in time
• Own the achievement of the team’s KPIs and OKRs
• Manage and Monitor Event Management quality metrics and EP discrepancies to ensure required levels of service are always provided to clients
• Monitor and control Event Management Performance Metrics to make sure the workload distribution within the team is optimal
• Maintain departmental documentation on events and procedures
• Coordination of EP service with Client Support Team to ensure client satisfaction
• Actively work with Fan Support team to facilitate event information as needed to answer any customer questions or claims
• Anticipate problems within event building and plan contingencies and strategies to deal with them
• Escalation points for client issues and resolution