Senior CRM Account Executive, ServiceNow
Commercial West
$137-212.2k
+ Equity (when applicable) + Variable/incentive compensation
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$137-212.2k
+ Equity (when applicable) + Variable/incentive compensation
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- CURRENT LOCATION in US-West Region. Major metro such as Seattle, Bay Area, San Diego, etc
- AI Fluency: Direct experience leveraging, analyzing, or critically thinking about the integration of Artificial Intelligence (AI) into enterprise operations, and an understanding of its potential impact on IT functions
- 10+ years of successful quota-carrying sales experience within an enterprise software or solutions sales organization
- Domain Expertise: 7+ years knowledge on return on investment of SaaS CRM Solutions
- Proven "Hunter" Mentality: A demonstrable track record of proactively generating new business, establishing relationships, and consistently meeting or exceeding sales goals (a strong aversion to individuals who frequently change roles)
- Travel Commitment: Willingness to travel up to 50% to customer headquarters and within the territory to conduct field-based sales activities
- C-Level Acumen: Extensive experience establishing, nurturing, and maintaining healthy, long-term relationships with C-level executives and key stakeholders
- Enterprise Expertise & Business Acumen: The ability to understand the "bigger picture" of IT roadmaps and translate technical capabilities into clear business value
- Team-Focused Drive: Experience fostering a "win as a team" environment, promoting a shared focus on customer success
What the job involves
- The Sr. CRM AE will oversee market success of ServiceNow's CRM products
- These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information
- The Sr. CRM AE supports the strategy and solution win for specialty solution areas depending on engagement model
- Responsibilities/ activities can vary by solution area given coverage capacity
- This role sells CRM suite into our Commercial segment (account size roughly 1000-5000 employees)
- Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
- Provide input to AE during the account planning process based on territory strategy and recommendation
- Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
- Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners
- Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
- Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
- Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
- Champion diversity and belonging to contribute to an open and inclusive environment
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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