Information Technology Lead, Crossover Health

• Bachelor’s degree in Information Systems, Communication, Education, or appropriate related field. May consider candidates with equivalent practical experience
• Minimum experience of 6+ years of helpdesk related experience
• Demonstrated background in computer operations and troubleshooting. Ability to deal with ambiguous technical problems and interact with employees and clients
• Exhibits excellent communication skills and an ability to comfortably work in time critical/high-pressure situations and environments, while providing a great customer experience
• General familiarity with:
• Various desktop (macOS, Windows, chromeOS, etc.) and mobile (iOS, Android) operating systems
• Online productivity tools Google Apps, Adobe, Atlassian, Microsoft, SaaS applications, etc.)
• Worked independently, in collaboration with a larger IT Team, within and across regions
• Able to prioritize workload dynamically and effectively
• Maintained the highest level of professionalism, in demeanor, attire, and communication
• Strong organizational and problem solving skills
• Physical demands include periodic lifting of up to 50 pounds
• Able to stand, walk, or sit for extended periods of time. Able to bend, stoop, and maneuver sufficiently to install wires, laptops, and network equipment
• May require standing, walking and sitting for extended amounts of time
• Manual and finger dexterity and hand-eye coordination
• Includes full range of body motion
• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team members

Desirable

• The Information Technology Lead is responsible for the care and feeding of Crossover Health’s technology across the organization. This includes coordinating with and leading internal and external team members in general user support for all software, hardware, and technical services, related to both the Management group and the Medical group
• The role will also assist with IT-based projects, software/process deployments, and new facilities build-outs
• Treat your customers (a.k.a., your colleagues) to an excellent support experience
• Quality, patient safety, and privacy are top priorities, made evident by your comprehensive and measurable support tactics
• Be proactive in finding/solving problems before they negatively affect our users
• Work closely with other IT team colleagues to troubleshoot issues related to network performance, hardware, software services, telecommunications, and security procedures
• Actively participate in IT team initiatives, collaborating with team members implementing and refining Crossover Health’s Technology standards, policies, and procedures
• Provision and deploy hardware and software to new and existing users
• Organize and lead projects to completion
• May supervise remote supporting team members providing tactical or technical support, directing exchange of solutions
• Travel to clinics and corporate facilities, implementing and supporting IT solutions to optimize operations and maximize clinic efficiency and quality assessments
• In coordination with cross-functional departments, work with other Crossover teams during clinic build-outs, including infrastructure such as network, telecommunications, and security
• Champion solutions to meet the unique needs of the clinical roles/teams/regions as our needs scale
• Manage timely incident response through coordinating our internal and external vendors / contractors
• Continuously seek and embrace opportunities to build upon your skills and knowledge
• Be energized at the prospect of working on solutions that improve people's lives
• Be smart about choosing between fast and right
• Perform other duties as assigned