Onboarding Manager, SevenRooms
$60-70k
OTE
+ Equity + Bonus
Hospitality & restaurant marketing & operating software
Job no longer available
Hospitality & restaurant marketing & operating software
201-500 employees
Job no longer available
$60-70k
OTE
+ Equity + Bonus
201-500 employees
Company mission
To help empower hospitality operators everywhere.
Role
Who you are
- 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology
- Outstanding written and oral communication skills
- Detail-oriented, strong critical thinking and problem-solving abilities
- Strong project management experience
- Comfortable working in a fast-paced, startup environment; highly collaborative
What the job involves
- We are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients
- You will understand customers' current challenges in order to accelerate timely product adoption
- This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success
- The SevenRooms Customer Success Team is the heartbeat of our customers
- We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer centric approach
- You will be joining a growing team and reporting directly to the Senior Manager, Client Onboarding
- Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value
- Project Management: Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more
- Account Management: Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those those goals
- Technical Aptitude: Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs
- Collaboration: Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption
Our take
SevenRooms is a guest experience and retention platform that helps restaurants and hospitality operators manage reservations, guest data, and operations. Founded in 2011, the platform allows businesses to take better control of customer information, thereby improving relationships and streamlining operations.
The company serves over 15,000 operators, including major clients like MGM, Wynn, and Marriott, and powers 80% of Las Vegas's major hotels and restaurants/. The platform helps restaurants increase repeat booking and collect guest feedback, offering personalized marketing and improving customer experience.
As more businesses embrace technology, SevenRooms is positioned for even more success. Its focus on building personalized guest relationships and offering data-driven insights make it a key player in shaping the future of the hospitality industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$50m
SERIES B
Oct 2018
$5.1m
EARLY VC
Total funding: $71.5m
Company HQ
Rose Hill, New York, NY
Leadership
Joel Montaniel
(Co-Founder & CEO)Joel began their career as a Credit Suisse Analyst, before spending 7 months at C&K Properties and 2 years at LivePerson. They left their position as Chief of Staff in July 2011 to co-found SevenRooms, serving as CEO since.
Allison Page
(Co-Founder & CPO)Began their career in Investment Banking at Credit Suisse before joining Hodes Weill & Associates. They hold a bachelor’s degree in Finance & Real Estate from The Wharton School.
Kinesh Patel
(Co-Founder & Head of Engineering)Received a B.S. in Electrical/Computer Engineering from the University of Texas at Austin, and an MBA in Finance and Strategy from the New York University Leonard N. Stern School of Business. Team Lead, Scientific Computing at ExxonMobil.
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