Manager of Digital Strategy and Innovation, Lloyds
£70.9-78.8k
+ An annual performance-related bonus + Share schemes including free shares
2+ days a week in office
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£70.9-78.8k
+ An annual performance-related bonus + Share schemes including free shares
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Strategic Influence & Stakeholder Management – Building partnerships and working collaboratively with others to meet aligned objectives. You will need to anticipate and balance the need of multiple stakeholders when making decisions
- Customer Centric Mindset – Deep understanding of customer needs and behaviours, with a track record of designing and delivering solutions to enhance customer experience and engagement
- Manages Ambiguity & Effectively Challenges - Operates effectively even when things are not certain or the way ahead is not clear. Makes good and timely decisions that keep the organisation moving forward, knowing when to push ahead and when seek opinions. Communicates with a clear understanding of the unique needs of different audiences
Desirable
- Advanced level proficiency in creating presentations and building decks using PowerPoint or similar tools
What the job involves
- This is an opportunity to lead initiatives that will expand the app experience beyond retail products and financial services, leveraging internal capabilities as well as exciting Fintech partnership opportunities
- In this role, you’ll grow and learn in an environment that truly recognises the importance of delivering positive outcomes for customers and re-imaging the future of mobile banking, developing the vision and enabling a bold transformation
- You’ll be part of a team dedicated to solving customer problems through innovative solutions, emerging technologies and new partnerships
- This team is also responsible for deciding the treatment and strategic outcomes for our groundbreaking ‘Connected Families’ strategy
- Understanding customer needs through data, research and insights
- Working collaboratively across the business to solve complex customer problems
- Defining the end state vision to transform our app experience
- Influencing diverse stakeholders through compelling storytelling
- Delivering through other to bring our vision to life
Application process
- End Date: March 28, 2025
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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