Technical Support Analyst, Dynatrace

• HS Diploma and 1-3 year(s) of experience in desktop technical support

Desirable

• Troubleshoots and accurately diagnoses and/or forwards IT related issues
• Walks users through the recommended problem-solving steps
• Provides software and hardware products as well as workplace equipment following work instructions
• Fulfills user and access management requests following work instructions
• Answers and/or forwards technical questions and supports users in all IT technical matters
• Learns technical change requests implemented by backend teams
• Asset-, stock- and demand Management
• Takes care of accurate stock and inventory management Prepares asset demands
• Executes disposals following work instructions
• Assists onsite with general IT buiIdout tasks
• Participates in discussions for workplace improvements
• Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
• Collaboration & Learning
• Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to leart from peers, feedback, and observation, as well as from trainings and technical literature
• Reads and understands step-by-step guides and technical work instructions