Senior Manager of Program Management, Amazon

• 7+ years of team management experience
• Are you able to work onsite 5 days per week

Desirable

• The North American Customer Fulfillment (NACF) team is seeking leaders to restructure freight flows across the United States Non-Sortable (USNS) business unit
• This role requires deconstructing process flows to identify waste, redesigning processes to be safe and sustainably efficient, communicating change across the organization, and evaluating the impact of changes
• Process improvements will be focused on freight visibility, placement, velocity, and click to delivery speed
• This role will lead a decentralized team; you will continue to work out of your current FC, while leading operators and partnering with stakeholders across the US
• As the Senior Program Manager, you will be at the leading edge of process improvement and changing standards for USNS
• You will build and support a team of skilled operators as they design, test, and implement mean-shifting process improvements that improve cost-to-serve
• You will support a variety of kaizen and continuous improvement initiatives, providing guidance to operators and support teams across USNS
• You will provide weekly executive-level reporting and communication about the projects your team delivers
• Lead a team of diverse operators and create operating rhythms for the newly formed team
• Evaluate current state using lean techniques, Amazon tools, and data analysis
• Design process improvements with systems or design thinking methodologies
• Contribute to and facilitate kaizen and continuous improvement events
• Work directly with cross-functional teams (including AFT, ACES, LineHaul, ROC, SCOT, S&OP) to deliver network wide improvements
• Work with program managers and business leaders to communicate and impact critical business initiatives
• Engage other Amazon business units globally to discuss best practices
• Deliver executive-level verbal and written briefings weekly
• Expect to travel up to 50%, as required