Senior Client Success Manager, Popmenu
$75-90k
Customer engagement engine
Job no longer available
Customer engagement engine
201-500 employees
Job no longer available
$75-90k
201-500 employees
Company mission
To partner with restaurants and help them navigate the unknown.
Role
Who you are
- Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
- Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory
- Experience negotiating and navigating subscription renewals and churn conversations
- Demonstrated organizational skills, proven ability to complete long-term goals and handle critical tasks and issues at the same time
- Natural curiosity and willingness to learn, whether it’s new technical skills or understanding the client's environment
- Proven success with rolling out products to clients, ideally in the restaurant industry
- 4+ years of customer success experience, SaaS experience is a plus
What the job involves
- Client Success: Our Client Success Manager takes full ownership of ensuring the adoption and retention of their portfolio of clients. That includes everything from speaking with clients about our tools, providing them best practice resources and supporting their growth
- Our Client Success Manager is responsible for a net retention goal as well as upselling our clients who want to growth their partnership with us!
- Support for Restaurant Owners: Whether it’s general advice, billing issues, or questions about product functionality, our Client Success Manager ensures that our clients get all their questions answered in a quick and effective way. There is always lot’s to do!
- Enablement Materials: Our Client Success Manager is not only reactive! They are passionate about creating engaging and helpful resources that our clients will love to utilize
- Product Liaison: Our Client Success Manager is the link between our product team and our clients and internal teams, because he or she can translate “features” into “customer needs” and vice versa. This role will ensure that clients and internal teams always have up-to-date information on new product functionality and updates
Our take
Popmenu began as a solution to transform static PDF menus into dynamic, interactive digital experiences. Now, it provides a full suite of tools for restaurants, including website management, AI-powered phone answering, and marketing solutions. As the industry digitizes, Popmenu helps restaurants streamline operations and improve customer engagement.
With over 10,000 restaurants onboard, Popmenu has expanded through acquisitions like OrderNerd and Ordereze. Its AI-driven solutions address labor shortages and automate marketing, generating personalized content and answering calls with AI. These innovations help restaurants stay competitive by saving time and boosting efficiency.
Its AI tools also provide detailed business analytics, helping operators track ROI and identify growth strategies. CEO Brendan Sweeney emphasized how the platform's AI-driven approach connected restaurants with customers more effectively, ensuring it remains competitive in a rapidly changing industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
66% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2021
$65m
SERIES C
Oct 2020
$17m
SERIES B
Total funding: $87.6m
Company benefits
- Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (aka monthly Super Boom winners) pick a cause they are passionate about, and we’ll make a donation in their name
- Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well. Just in the last year, 1 out of 5 team members has been promoted into a new role
- Company Ownership: When we say, “Act Like and Owner”, we put our money where our mouth is! Every single team member receives meaningful company equity options because we recognize that every role is important for our success
- Benefits for the Whole Family: Along with the typical medical, dental, vision, 401K benefits, we’ve got your furry family members covered with our Wagmo Wellness Plan
Company HQ
Cumberland, Vinings, GA
Leadership
Brendan Sweeney
(Co-Founder & CEO)They started their career as a Marketing Manager at CareerBuilder.com, before marketing roles at PIC Energy Group and UnitedHealth Group. They then spent a further 11 years at CareerBuilder.com and almost 4 at Commissions Inc. before co-founding Popmenu in January 2017.
Justis Blasco
(Co-Founder & CTO)Having studied Computer Science at Georgia Institute of Technology, they spent 5 years as a Commissions Inc. Software Engineer. They left their Engineering role at Atlanta Ventures in 2017 having co-founded Popmenu that January.
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