Senior Enterprise Account Executive, Zendesk
Customer support across phone, chat, email and social media
Job no longer available
Customer support across phone, chat, email and social media
1001+ employees
Job no longer available
1001+ employees
Company mission
To help businesses deliver exceptional customer service
Role
Who you are
- Bachelors degree or equivalent work experience
- Experience selling to VP & C level executives
- 5+ years of software selling experience; SaaS required
- Strong success selling into enterprise companies
- Leading & closing complex sales cycles using solution selling techniques
- Strong interpersonal & presentation skills
What the job involves
- Lead and develop a subset of Zendesk top accounts
- Create new relationships and close new business throughout each organisation
- Establish C-level executive sponsorship
- Coordinate account planning activity across account base
- Develop strategy and objectives for each account in order to align and facilitate the best practise for each and every use case and to predict the quantify expansion opportunity
- Coordinate Zendesk leaders, industry and subject matter authorities as well as executives
- Ultimate point of accountability for all customer issues & opportunities
- Communicating & raising, when needed, to the Zendesk leadership team
- Tracking all critical activities & ensuring a deep understanding of the status of a deal at every stage of the process
- Effectively advise & influence customers through consultative selling techniques & meaningful marketing campaigns
Our take
Zendesk builds support, sales and customer engagement software. The company was founded in 2006 when its founders set out to create a user friendly, centralised and intuitive system for delivering customer service. The business has since grown considerably, and today Zendesk has over 3000 employees working across 20 global offices, supporting businesses including Uber, Tesco and the NHS.
The company offers a range of products, from customer support to an end-to-end sales suite, with a strong emphasis on customisability and plug-and-play solutions that offer an alternative to traditional CRMs, which can require weeks or even months to set up.
Whilst the global CRM market is crowded and dominated by heavyweights like Salesforce.com and Hubspot, Zendesk has proven that their chat-based approach is both popular and scalable. However, given rising pressure from investors over rejected takeover proposals, the company is looking to maintain its independence through making its own acquisitions, as well as seeking growth in the APAC region.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$60m
SERIES D
Dec 2010
$19m
SERIES C
Total funding: $85.5m
Company benefits
- We know that great work comes from our people, not a place. That’s why we’ve adapted new ways to work together—even when we’re apart. And with our home-office stipend, we cover the costs to bring the office equipment to you
- Work should have perks. That’s why we offer plenty of PTO for full-time employees. And with generous retirement and stock options, at least 16 weeks of maternity/paternity leave, disability, and life insurance, we’ve got you covered for whatever else life throws your way
- Nurture your skills or take on a new challenge—we’re happy to reimburse full-time employees who attend professional conferences or take courses to develop skills within their careers. You learn. We pay. Nice
- Work from home opportunities
Company HQ
Mid-Market, San Francisco, CA
Leadership
Mikkel Svane
(CEO)Co-founded Zendesk in 2006 after working for companies to implement traditional systems for customer service.
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