Manager of Software Engineering, Tucows
Platform Operations
$146.7-163k
Salary applicable to US based candidates only; Salary applicable to candidates based in Canada: $140,490 - $156,100 CAD
Keeping the internet open and connected
Open for applications
Keeping the internet open and connected
501-1000 employees
Open for applications
$146.7-163k
Salary applicable to US based candidates only; Salary applicable to candidates based in Canada: $140,490 - $156,100 CAD
501-1000 employees
Company mission
To make the Internet Better by helping people access the open Internet, narrowing the digital divide, and supporting fairness and equality.
Role
Who you are
- The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and has a passion for operational and engineering excellence
- Strong understanding of software development, system operations, and engineering best practices
- Hands-on background on delivering production-ready applications using modern software development practices
- Background using programming languages such as Go, Python, or Ruby in production-ready environments
- Ability to communicate complex technical concepts clearly and effectively to various stakeholders
- Proficiency in problem analysis, troubleshooting methodologies, and incident management
- Experience in developing and improving internal tools, leveraging automation to enhance operational workflows
- Strong documentation skills, capable of producing clear operational procedures and knowledge base content
- Experience working in a fast-paced environment with a strong ability to prioritize tasks based on urgency and impact
- Commitment to continuous learning and staying up to date with industry trends and emerging technologies
- Proven experience as an Operations and/or Engineering Manager
- Familiarity with IT Service Management (ITSM) principles and best practices
- Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts
- Excellent leadership, communication, and interpersonal skills
- Experience with monitoring tools, automation frameworks, and service reliability strategies
What the job involves
- As a Manager, Software Engineering (Platform Operations), you will lead a specialized engineering team providing direct engineer-to-engineer technical support, consolidating related issues into problem tickets, rapidly resolving immediate problems through scripting, and driving comprehensive bug fixes and small features either independently or in collaboration with peer engineering teams and driving operational improvements
- You will work across all levels of engineering, ensuring seamless collaboration between support, development, and incident response teams
- This role is pivotal in keeping the platform healthy, resolving escalations efficiently, and proactively identifying opportunities to enhance service quality
- Your leadership will empower engineers to deliver high-impact solutions while fostering a culture of collaboration and continuous improvement
- Lead a specialized engineering team providing direct technical support through engineer-to-engineer ticket resolution
- Consolidate related issues into problem tickets; apply immediate resolutions through scripting and implement comprehensive bug fixes
- Collaborate closely with peer engineering managers on bug resolution, issue prioritization, and intake processes
- Lead internal engineering projects aimed at improving operational efficiency, architecture design, and tooling
- Actively engage stakeholders to identify operational improvements and implement effective engineering solutions
- Provide technical leadership, mentoring team members and fostering an environment of continuous improvement and reliability
- Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling software escalations and platform reliability
- Lead and mentor a software engineering team, providing guidance and career development opportunities across all levels of experience
- Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues
- Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes
- Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency
- Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable
- Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery
Our take
Tucows had dedicated itself, and its subsidiaries, to ensuring the internet stays open, accessible, and connected. The company is made up of three subsidiaries, Tucows Domains (the world’s second-largest domain registrar and reseller), Ting Internet (high-speed fiber internet provider), and Wavelo (telecom SaaS for CSPs).
Tucows’ technology supports hundreds of thousands of companies around the globe, as such, the company has seen substantial growth over the last few years, rapidly expanding operations into new markets in conjunction with the optimization and development of its award-winning services. The company announced a $40 million buyback program of its common stock which ran from February 2023 to February 2024. It hopes to see its growth continue to flourish over the coming years, and it seems well set to do so.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Flexible work hours and an asynchronous approach
- Remote-first
- "Distributed Workplace Bonus"
- Health, vision, dental benefits
- Annual Flexible Health Spending and Lifestyle Spending dollars
- Learning and development programs with a flexible, annual learning reimbursement fund
- Mental health benefits
- Employee resource groups
- Family/fertility planning support, parental and adoptive leave
- Three weeks of leave, plenty of personal days, and annual paid gratitude days over the holiday season
- Stock options
- Retirement savings plan contributions
Company HQ
Liberty Village, Toronto, ON
Leadership
Elliot Noss
(President & CEO, not founder)Current CEO of Ting, Tucows' high-speed fiber internet service subsidiary. They are also involved in ICANN, to promote and protect an Open Internet around the world.
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