Customer Success Consultant, Shippeo

French Speaker

Salary not provided

Mid and Senior level

Paris

More information about location

2 days a week in office

Supply chain visibility platform

Job no longer available

Supply chain visibility platform

201-500 employees

B2BEnterpriseLogisticsFreightAnalyticsSupply ChainSaaSMobile

Job no longer available

Salary not provided

Mid and Senior level

Paris

More information about location

2 days a week in office

201-500 employees

B2BEnterpriseLogisticsFreightAnalyticsSupply ChainSaaSMobile

Company mission

Shippeo's mission is to inspire the world’s shippers and carriers to run more collaborative, automated, sustainable, profitable and customer-centric supply chains with highly accurate, real-time operational visibility and with perfect workflow orchestration.

Job

Company

Role

Who you are

4+ years of experience in managing customers in a consulting firm
A proven track record in handling executive-level stakeholders and successfully driving complex, high-pressure projects
Fluent in French and English; additional proficiency in German, Dutch or Italian a plus
Willingness to roll up your sleeves and take care of operational tasks, being both a doer and a problem solver
Experience or knowledge in Supply Chain industry is an advantage
This is a hybrid role requiring regular visits to our Paris office, ideally twice a week. We’re seeking candidates located in the area to facilitate these visits conveniently

What the job involves

We’re looking for a Customer Success Consultant to join our team and take ownership of key client relationships!
In this pivotal position, you’ll report to the Customer Success Director and manage a portfolio of customer accounts
Your mission will be to drive business value for our customers through adoption, satisfaction, and expansion of Shippeo’s offerings
Own Key Relationships: Develop long-term partnerships with key accounts, becoming their trusted advisor from operational teams to C-suite executives
Problem-Solver: Regularly monitor the status of operational tasks, such as carrier onboarding or support tickets etc. Follow up on delays, identify roadblocks, and ensure issues are resolved promptly to keep processes running smoothly
Lead Business Reviews: Steer strategic discussions around goals, progress, risks, and new opportunities
Drive Value & Growth: Ensure high product adoption and showcase tangible ROI, while collaborating with the Sales team on expansion opportunities
Voice of the Customer: Act as an internal advocate for your clients, influencing Product, Sales, Marketing, and Operations teams to meet their needs
Strategize for Success: Organize workshops and provide input on product roadmap prioritization based on client feedback
Contract Lifecycle Management: Oversee contract renewals and key negotiations, ensuring continuous value delivery and satisfaction

Application process

Since Shippeo operates internationally, please submit your CV in English
Preliminary call with our Talent Acquisition Manager
1st interview with the Hiring Manager
Case Study
Final Interview

Our take

Shippeo is a shipping software and services company, with a platform that integrates hundreds of transportation management systems. Beyond tracking shipments, Shippeo's visibility platform gives supply chains data-driven transparency to meet varying customer demands in uncertain and challenging market conditions.

Shippeo sits between retailers and consumers, helping sellers ship goods to buyers quickly and, it promises, inexpensively. The startup works with shipping partners around the world and plugs into the merchant worlds of Amazon, Shopify, Wix and others. Shippeo's customer base includes the likes of Coca-Cola HBC, Yamaha, Kuehne+Nagel, Total and Hager.

In 2022, Shippeo partnered with Everysens to enhance its multimodal transport visibility offering by accessing Everysens' real-time data from satellite tracking and rail operators and launched its Carbon Visibility solution for tracking CO2 and greenhouse gas emissions. The company is set to continue with its rapid growth strategy with January 2023 VC investment and maintains the fastest-growing customer base in Europe, having expanded its presence globally with the acquisition of several new high-profile customers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

5% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (last 2 of 6 rounds)

Jan 2025

$30m

LATE VC

Oct 2022

$40m

LATE VC

Total funding: $135.9m

Company benefits

Full remote possible
Laptop
Strong team spirit and regular team building events
Swile Card (France)
Health Insurance paid 100%

Company HQ

Porte-Saint-Denis, Paris, France

Leadership

Pierre Khoury

(CEO)

Experience as Partner at Vermeer Capital for 16 years. Co-founded Shippeo in 2015.

Lucien Besse

(COO)

Experience as Private Equity Analyst at Vermeer Capital, and is an active investor at Numeral.

David Barré

(CTO)

Worked at Sopra Steria Consulting as a Consultant/Manager for 11 years, before co-founding Shippeo.

Brice Hua

(Vice President of Product)

Experience as an Intern at CDC Enterprises and Deutsche Bank.

Thibaut Morlot

(Vice President of Operations)

Experienced in investment banking at Natixis and Societe Generale Corporate and Investment Banking.

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