Customer Success Manager, Salsify
$79-93k
+ Stock Options
More information about location
CommerceXM Platform
Be an early applicant
CommerceXM Platform
501-1000 employees
Be an early applicant
$79-93k
+ Stock Options
More information about location
501-1000 employees
Company mission
To give brands the tools they need to succeed on the internet.
Role
Who you are
- 3-5 years as a Customer Success Manager within a SaaS organization, consultant, technical account manager or equivalent
- Proven track record of driving measurable customer outcomes and success
- Documented client health scores and utilization targets within a Customer Success tool (Gainsight a plus)
- Comfort handling a high volume of new and existing customers and are open to fluctuation
- Experience navigating complex project implementations and/or programs
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Handled challenging or complex customers or situations and can demonstrate resolutions
- Worked cross-functionally with sales, professional services, product and marketing peers
- Ability to navigate data, systems and people to find answers
- PIM, CPG or Retail experience a plus
What the job involves
- Salsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsify’s customers in our Enterprise segment
- The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers
- This role is focused on ensuring that customers receive maximum business value from their PXM platform
- The results of these interactions are customer retention, customer satisfaction and organically uncovering growth opportunities for Salsify through potential new areas of customer value
- Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale. Occasionally, the CSM will collaborate during the pre-sales cycle to help with a seamless transition and positive customer experience
- Is responsible for the adoption of all licensed products and ensures the customers are receiving business value and ROI
- Recommends and carries out joint strategic success and value plans with their portfolio of customers
- Performs business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future (products and services)
- Captures customer product feedback and enhancement requests metrics and KPIs and documents them in Salesforce
- Helps customers plan and execute a digital shelf program - this is often change management for our customers and a key piece of the role
- Evangelizes customer success stories and customer success systems and processes
Our take
Salsify provides eCommerce retailers with a single platform to keep tabs on inventory, and unify and enrich product content descriptions used at all points of sales. The company can also manage customers’ journeys through data analysis which can allow for more personalized, engaging messaging.
As the retail world shifts more towards eCommerce, brands have to give more consideration to the customer’s digital experience from first impression to purchase. This proves challenging as each route to sale differs from the next, which in turn creates the need for a stack like Salsify.
It’s not the only company of its kind, with the likes of Salesforce and Contently having products with similar functions, but Salsify is performing strongly and has an impressive set of customers on its books including Coca-Cola and Mars. Having raised substantial funding, the company reached unicorn status in 2022, with investment cited to enable Salsify to deliver on its vision to serve as the global system of record and work for digital commerce experiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2022
$200m
SERIES F
Sep 2020
$155m
SERIES E
Total funding: $452.6m
Company benefits
- Competitive Salary
- Equity
- 401 (k)
- Unlimited Vacation
- Full Benefits: Medical, Dental, and Vision Insurance
- Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
- FSA: Medical, Commuter, and Dependent Care
- HSA: Tax-advantaged Medical Savings Account
- 18 Week Paid Maternity & 10 Week Paid Parental Leave Program
- Referral Bonuses
Company HQ
Financial District, Boston, MA
Leadership
Jason Purcell
(Co-Founder & Board)They started their career at PTC, spending 4 years there before working at Endeca for 11 years. They left their General Manager tole to co-found Salsify in September 2012.
Rob Gonzalez
(Co-Founder)Previously Co Host of the Digital Shelf Institute, Core Member of Underscore.VC, Director of Product Management and Marketing at Cambridge Semantics and Senior Product Manager at Endeca.
Jeremy Redburn
(Chief Data Officer & Co-Founder)Previously Director of Product Management at Endeca, Software Developer at IBM and Web Developer at Audible.
Share this job
View 7 more jobs at Salsify