Customer Support, Perplexity AI
Product & Technical, Contract
Conversational AI-powered search tool
Job no longer available
Conversational AI-powered search tool
21-100 employees
Job no longer available
21-100 employees
Company mission
To advance the way people discover and share information.
Role
Who you are
- The ideal candidate possesses strong knowledge of LLMs, prompting, troubleshooting, QA, and APIs, along with excellent communication skills and a passion for customer service
- Solid understanding of large language models (LLMs) and it’s applications for search
- Experience with prompting techniques and optimizing LLM performance for search and question-answering
- Familiarity with API implementations and troubleshooting
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
- Proven track record of providing high-quality tech support in a SaaS or software product environment
- Ability to multi-task, manage time effectively, and adapt to changing priorities in a fast-paced startup
- Proactive problem-solver with strong analytical and troubleshooting skills
- Customer-centric mindset with a passion for helping users and improving the product experience
- Excellent knowledge of Perplexity and its applications
- If you are passionate about the future of AI technologies and want to help shape the evolution of AI search at a cutting-edge startup, we'd love to hear from you
What the job involves
- We are seeking a skilled Technical Support Agent to join Perplexity AI
- In this role, you will provide technical assistance to our diverse user base
- Provide timely technical support to customers through various channels
- Investigate and troubleshoot reported issues with AI-generated responses, documenting findings to assist engineering teams
- Develop expertise in LLM products to provide insightful support and identify areas for improvement
- Guide customers through diagnostic and troubleshooting processes related to AI search and LLM usage
- Create reusable templates for the support team to efficiently handle common customer inquiries
- Educate customers on best practices for effectively leveraging Perplexity and API implementations
- Contribute to internal and customer-facing technical documentation and resources
Our take
As artificial intelligence continues to drive changes in both business operations and day-to-day lives, Perplexity AI delivers an intelligent search engine powered by conversational AI, to improve search outcomes and "unlock the power of knowledge" for all.
Reaching impressive heights of 10 million monthly visits, Perplexity's "ask anything" method of search is clearly a popular one. What sets it apart from other search engines is in its answers, which are concise and fully cited, responding to the user query rather than simply providing a place in which they can scroll to find it themselves.
The company has raised substantial funding, with contributions from former execs at companies like OpenAI, Meta, and Quora, demonstrating the interest that it has drummed up in the space. Having doubled its annual recurring revenue between 2023 and 24, this investment will allow Perplexity AI to continue building out its product, and accelerate growth into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Sep 2025
$200m
LATE VC
Jul 2025
$100m
LATE VC
Total funding: $1.7bn
Company benefits
- Equity
- Comprehensive health, dental, and vision insurance for you and your dependents
- 401(k)
- Generous home-office stipend
Company HQ
Financial District, San Francisco, CA
Leadership
Aravind Srinivas
(Co-Founder & CEO)Former Research Scientist at OpenAI, who has interned in Research at Google and Deep Mind. Obtained a PhD in Computer Science from the University of California, Berkeley.
Denis Yarats
(Co-Founder & CTO)PhD Student in AI at NYU. Former AI Research Scientist at Facebook AI Research, and Staff ML Engineer at Quora.
Johnny Ho
(Co-Founder & CSO)Previously a Quantitative Trader at Tower Research Capital, and Engineer at Quora.
Andy Konwinski
(Co-Founder)Co-Founder and Advisor at Databricks. Co-Founder and General Partner at CS Graduate Ventures, and Instructor at the University of California, Berkeley.
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