CRM Assistant, Pandora Jewellery UK Ltd
CRM Team, Permanent Contract
3 days a week in office (Marylebone, London)
Jewellery Brand
Posted today
Jewellery Brand
1001+ employees
Posted today
3 days a week in office (Marylebone, London)
1001+ employees
Company mission
Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.
Role
Who you are
- At least one year’s experience in a CRM or Email Marketing role
- Have effective communication skills, both written and verbal, with an excellent grasp of the English language
- Confident with reporting & analysis with ability to provide insights and identify opportunities to improve performance
- Highly organised, an ability to work to deadlines, and to plan and prioritise tasks effectively
- Impeccable attention to detail
- Be creative, proactive and able to take your own initiative Be adept in Email Marketing best-practice and have a basic understanding of relevant legal requirements such as GDPR and E-Privacy laws
- Enthusiasm, positivity & take a creative approach to problem-solving with a genuine passion for CRM & Loyalty
- Solid understanding of digital marketing channels. particularly CRM
- Results-focused, commercially aware, with mindset of continual optimization
What the job involves
- Support with all aspects of implementing the BRIS CRM strategy across the Email channel
- Build and maintain successful relationships across all relevant departments including Marketing, E-commerce and Merchandising teams to ensure cross-channel alignment
- Build, test and deploy emails in our CDP & ESP, Bloomreach, subject to approval by the CRM & Loyalty Manager
- Leverage global designed newsletters and automated lifecycle emails for the UK & Ireland markets localising content where necessary
- Work closely with the Graphic Design team to brief creative for email, ensuring all assets are produced on-time and in line with best-practice
- Support in implementing the test strategy across all aspects the email programme including creative, copy, segmentation, product to deliver optimisation across every KPI
- Collate weekly and monthly reports using Adobe Analytics and Bloomreach insights
- Monitor competitor activity and share ideas for optimising content across email, SMS & Loyalty
- Provide adhoc support for the Loyalty specialist when required, and ensure Pandora’s loyalty programme has appropriate coverage across Newsletters
Application process
- Screening Call with TA Team
- 1st Stage: 30 minute video call with hiring manager
- 2nd Stage: 1 hour face-to-face interview with task presentation
Salary benchmarks
Our take
Pandora is a household name in the UK; most people have either owned a piece, gifted one, or at least admired the charm bracelets in their shop windows. Known for its recognisable designs and personal touches, it's become a go-to for meaningful jewellery.
Headquartered in Copenhagen, Pandora designs, makes, and sells hand-finished jewellery in over 100 countries through more than 6,500 points of sale, including over 2,500 concept stores. And its pieces are crafted mainly from recycled silver and gold at two LEED-certified facilities in Thailand, combining style with a more responsible approach to materials.
But there's more to Pandora than just jewellery, with the company committed to cutting its greenhouse gas emissions by 50% across its operations and supply chain by 2030. Alongside this, it was recently named one of Europe's Best Workplaces by the Financial Times (ranking first among Danish companies). With this focus on sustainability, people, and progress, Pandora is clearly thinking about the bigger picture as it heads towards the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
- Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
- Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
- Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.
- Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
- Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
- Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
- Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
- Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
- Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.
Company values
- WE DREAM, are visionary and go beyond the obvious
- WE DARE to pursue bold ambitions with courage and speed
- WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow.
- WE DELIVER on our promises to colleagues, customers, partners and stakeholders.
Company HQ
Enghave Brygge, København
Leadership
Alexander Lacik
(CEO & President)Alexander has served as the CEO since 2019. Previously, he was the CEO/CCO at Britax Childcare and the Interim CEO at Kasthall.
Anders Boyer
(CFO)Anders has served as the CFO since 2018. Prior to this, he was the CFO at Hempel and GN Store Nord as well as a Regional Director at ISS.
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