Senior Product Designer, Moveworks
$200-231k
+ Variable + Equity
Office located in Mountain View, CA
Enterprise-built conversational AI platform
Open for applications
Enterprise-built conversational AI platform
501-1000 employees
Open for applications
$200-231k
+ Variable + Equity
Office located in Mountain View, CA
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- A proven ability to imagine innovative experiences, also drive conversions of new and returning users through well throughout experiences across platforms, supported by a diverse portfolio
- Successful track record of shipping impactful product experiences with close collaboration in fast moving cross-functional teams (5-10 years of experience)
- Strong communication skills to convey proposed designs clearly and persuasively across different audiences
- Proficiency with design tools like Figma. Ideally with experiences building Design Systems in the past
- Some experience with enterprise B2B software, SaaS, AI, machine learning, or other complex technologies
- Above all, insatiable curiosity and a growth mindset
What the job involves
- As a key member of the Product Design Team, you will be responsible for delivering business critical experiences to empower our Enterprise Stakeholders. Your work will enable companies to leverage the Moveworks AI Platform to support their employees in many creative ways
- This role will constantly challenge you to identify the biggest pain movers for Enterprise Stakeholder pains.
- You will innovate product experiences with end user feedback — a process that includes user research, ideation, prototyping, iterations, presentations, testing, interviews, analysis and much more.
- It is important to know all the tools, but also know when to use them and when to take shortcuts in context. This is a great opportunity to play an integral role at the fastest-growing AI startup in its space, if you are looking for a well rounded UX role with both design and research
- Work in a cross-functional team (e.g. Product Managers, Customer Success, Engineering, Analytics, Marketing) to inspire, define and build delightful product experiences
- Design product experiences of Moveworks Stakeholders that are primarily Web Experiences, with implications across product boundaries of other integrations (e.g. ITSM systems) and Employee Experiences on various Chat Clients (e.g. Slack, MS Teams)
- Drive effective design vision alignment and execution with the appropriate design artifacts at different stages of the design process (e.g. wireframes, prototypes, sketches, design docs)
- Conduct UX Research on projects that understands user motivations and pain points to inform design decisions that improves product value and adoption (e.g. user interviews, usability testing, journey mapping)
- Contribute to evolving design systems and processes to scale team efforts
- Navigate through ambiguous situations and create clarity for other team members to move projects forward
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Articles
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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