Account Manager, Keeper Security
SLED
Cybersecurity platform preventing password-related data breaches
Job no longer available
Cybersecurity platform preventing password-related data breaches
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To improve the safety and efficiency of online access by providing consumer and business users with vital password management, access management, and encrypted file storage software solutions.
Role
Who you are
- 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
- 2+ years of SLED or government sales experience within software or tech sales
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
What the job involves
- Join an elite group of proven performers and highly successful Account Manager professionals
- Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts
- They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts
- As a SLED focused Account Manager, you will work with an established client base within the public sector, concentrating on state, local, and higher education and be responsible for growing revenue through these accounts using our industry-leading solutions
- Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
- Carry a revenue quota to meet or exceed sales targets within assigned accounts
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Our take
Keeper Security is a zero-trust and zero-knowledge cybersecurity platform looking to transform the way organisations and individuals secure their passwords. Allowing clients to have password security in minutes, Keeper seamlessly integrates with any tech stack to prevent possible breaches within businesses, in turn reducing help desk costs and ensuring compliance.
Trusted by over a million customers, Keeper is a proven industry leader in best-in-class password management, secrets management, privileged access, secure remote access, and encrypted messaging. The company has won a plethora of awards for its impact on the cybersecurity industry, including being named PC Magazine's Best Password Manager (2019-2022) and Editor's Choice (2019-2022).
The company is partnered with some of the world's biggest organisations, including Google, Samsung, Amazon, Microsoft, LG, and Nokia, to enhance and protect individuals and businesses of all sizes across every major industry sector. Its 2023 round of funding comes from influential Summit Partners, and this money will be used to accelerate growth and improve its cybersecurity tools. In short, then, Keeper Security seems well set to cement its position as a dominant market player.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2020
$60m
GROWTH EQUITY VC
Jan 2011
$0.3m
SEED
Total funding: $60.3m
Company HQ
Chicago Loop, Chicago, IL
Leadership
Darren Guccione
(Co-Founder & CEO)Previously co-founded OnlyWire and Callpod. Also, previously the CFO & Director at Apollo Solutions.
Craig Lurey
(Co-Founder & CTO)Previously founded Apollo Solutions (acquired by CNET Networks). Also worked as a CTO at JiWire.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 40 more jobs at Keeper Security