Customer Sales Advisor, Sky

Weekdays Only

€27.5k

+ Opportunity to earn up to 18% bonus each year.

Entry and Junior level

Dublin

Broadband and telecommunications company

Job no longer available

Broadband and telecommunications company

1001+ employees

B2CB2BEntertainmentTelecommunicationsMedia

Job no longer available

€27.5k

+ Opportunity to earn up to 18% bonus each year.

Entry and Junior level

Dublin

1001+ employees

B2CB2BEntertainmentTelecommunicationsMedia

Company mission

To connect people with the very best entertainment, sports, news, arts and local, original content.

Job

Company

Role

Who you are

A passion for great customer service
Target driven
Brilliant at connecting with people
Ability to understand our customers’ needs
Creative approach to problem solving
Willingness to learn new skills

What the job involves

Take inbound calls from existing customers who are thinking about cancelling all or part of their subscription
Get to know your customer through great conversations to assess their needs & overcome any objections they may have and make sure they have a package that suits their needs best
Be available to support our customers Monday to Friday between the hours of 9am – 5:30pm

Our take

Sky formed through the merger of Sky Television and British Satellite Broadcasting in 1990, making it the UK's largest pay-TV company. After the acquisition of Sky Italia and Sky Deutschland in 2014, Sky Group was formed, transforming the UK company into Europe's leading entertainment and media group.

With the recent success of their original content, Sky doubled their investment into this space by 2024 with a brand new movie and TV studio being built. This is expected to create an additional £3 billion of production investment in UK creative sector in the first five years alone.

Sky's streaming service, Now TV, was launched in 2012 to compete with the rising tide of Netflix and, more recently, with Amazon's Prime Video. With pay-TV subscriptions dropping and the video streaming industry expected to grow by a further 20% by 2027, Sky has remained competitive by offering a range of deals, partnering with Netflix, and developing its own TV - Sky Glass, as it aims to keep up with consumer trends.