Senior Customer Success Architect, HP Enterprise
$95.1-218.7k
Variable incentives may also be offered
Travel required occasionally
Global edge-to-cloud company
Job no longer available
Global edge-to-cloud company
1001+ employees
Job no longer available
$95.1-218.7k
Variable incentives may also be offered
Travel required occasionally
1001+ employees
Company mission
To help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives.
Role
Who you are
- Minimum 5+ years of experience in customer success, technical account management, professional services, and/or post sales technical consultant preferably within an enterprise cloud environment (Cloud Hybrid Datacenters, Azure, AWS, GCP and VMware highly preferred)
- Analytical and problem-solving mindset
- Competent comprehension of enterprise architecture and strategic business drivers
- Demonstrated success managing large, complex projects as well as matrix organizations, including critical customer support escalations
- Proven ability to present complex ideas in an accessible and engaging way that turns into actionable, measurable plans or initiatives
- Ability to engage and communicate at all levels within the customer account (C-level, VP, Directors, CTOs, developers, IT admins et all)
- Ability to develop and execute a success plan jointly with customers to deliver faster time to adoption and value of the offerings
- Ability to partner with customer to develop adoption plan in accelerating projects from PoC/PoV to production
- Ability to assess architecture design and resiliency assessment for production workloads
- A passion for security technology and how it can be leveraged to enhance an organization’s security risk posture
- Ability to work in a team and demonstrate “we” instead of “me”, with a strong passion for exceeding customer expectations
- Able to demonstrate strong business acumen and technical aptitude, and ability to diagnose business challenges into actionable, measurable plans or initiatives
- Direct experience with a variety of independent software vendors
- Experience with Linux – network connectivity, permission, and access control, as well as common distribution nuances
- Technical experience with cloud security and permissions systems – IAM highly desirable
- Understanding of identity and access technologies – SSO, SAML Federated Identity, OAuth, OIDC, RBAC, Authentication
- Experience with networking and network security – Firewalls, IPSEC, SSL-VPN, Routing, NAT and client VPN
- Operational knowledge of networking protocols and services – OSI model, TCP/UDP, DNS, TLS, HTTP/S, SMB, Syslog and Active Directory
- Understanding of endpoint security, protection, and software deployment
- Knowledge of Zero Trust design with ZTNA technologies is highly desirable
- Experience with SWG, DLP and CASB solutions is highly desirable
- Experience with automation and integration leveraging REST APIs, scripting, or agents
- Experience with Docker and Kubernetes
- Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus
What the job involves
- You’ll be expected to quickly become a trusted partner and advisor for customers and be their technical champion within HPE. As part of a global and diverse team, you’ll need to improvise both technically and in relationships while striving to contribute to the development of the team
- Serve as a trusted advisor for the customer on HPE’s SSE Atmos offerings and being hyper-focused on driving consumed cloud revenue for the company
- Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice
- Engage with a business-led outcome focused mindset in amplifying value of our offerings
- Train our customers on how to effectively use our platform
- Develop content to standardize and normalize approaches to solving common problems
- Partner with PM team to help drive product requirements based on customer needs and usage
- Collaborate with R&D to troubleshoot and develop solutions that enhance the Atmos platform
- Collaborate and interlock with customers to accelerate/unblock projects, Identify/Integrate partners in MVP delivery and production workloads
- Advocate for innovation and early adoption of cloud technologies
- Work with Technical Support to help resolve customer issues, as required. Capture the capabilities of HPE’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle
- Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience
- Help customers unlock the full potential of their Atmos solutions by collaborating with internal teams within HPE
- Partner with HPE’s product management & engineering to develop solutions based on customer insights, as well as personal experience that guide Atmos adoption
- Identify expansion opportunities for Sales to drive account growth
- Contribute internally within HPE, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas
- Ensure customers are receiving consistent experience throughout the lifecycle of doing business with HPE
Our take
Hewlett Packard Enterprise is a global edge-to-cloud company that delivers unique technology solutions. The company enables its clients to unlock value from all of their data, providing actionable insights that accelerate business outcomes.
Founded in 1937, the company has grown to become one of the world’s leading enterprise technology companies. Among its offerings are cloud services, high-performance computing & AI, Intelligent Edge, and storage – to help with business model development, engagement, performance, and more.
HP Enterprise has been incredibly focused on the optimization of its current offerings as well as setting the standard of future innovation with its ever-expanding portfolio. For example, its HPE Machine Learning Development System (launched in April 2022) removes barriers traditionally seen when incorporating AI and ML into products and services, enabling companies to realize the full potential of AI.
With its range of product announcements and launches (including HPE ProLiant Gen11 and HPE GreekLake) coupled with its strategic partnerships and acquisitions, HP Enterprise is well set to lead the next generation of enterprise software solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Competitive base pay and benefits
- The chance to earn an annual bonus based on performance
- Recognition for your contributions, and potential participation in long-term incentives like annual equity awards
- Subsidized health insurance, retirement programs and paid time off, including an industry-leading maternity and paternity leave package
- A hybrid, flexible work model that ensures connectivity, a commitment to our culture and continued impact for team members
- Opportunities for personal and professional development to help you reach your career goals
Leadership
Antonio Neri
(President & CEO)Previously served as the company's Executive VP before becoming the President & CEO. Worked at HP in a number of roles, including Senior VP and General Manager.
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