Operations Associate , Ola
Tuesday-Saturday lates
Ridesharing company
Job no longer available
Ridesharing company
1001+ employees
Job no longer available
1001+ employees
Company mission
To build mobility for a billion people.
Role
Who you are
- The role requires a high level of attention to detail and a get stuff done attitude
- This is an incredibly varied job with no day being the same
- An attitude of getting stuff done
- Exceptional organisational skills
- Genuine appetite to progress within a fast paced start-up environment
- Autonomous and adaptable to an ever-changing working environment
- You think outside the box - every complaint is a “lesson learned” and “opportunity to be gained;”
- You are a jack of all trades
- You hit the ground flying, change is not a scary word for you!
- You have an out-going, bubbly personality and are not afraid to approach others
- You are not a sole trader - you understand that at Ola UK, we are greater, together!
- Impressive customer service experience, you are used to talking to folk from all walks of life
- Previous exposure to CRM systems and practices
- Excellent Google Sheets and Excel skills (really, really good at pivot tables)!
- Previous experience working in promotions or sales sets you apart
- You'll really stand out if you have experience in operational administration within the Transportation or Digital Spheres!
What the job involves
- To manage and hire our driver team in the London reporting directly to the City Manager for the initial 6 months and will cover Tuesday through to Saturday from 2pm till 10pm
- Leading the driver hiring process across London
- Supporting the City Management Teams in the management of our driver teams
- Developing and optimizing our driver onboarding process to help you hit your supply target
- Determine ways of increasing driver utilisation targets
- Addressing and responding to in a timely manner, all driver issues (be it technical, financial etc) on a daily basis
- Ensure the successful scaling of the business due to order growth
- Assisting the Demand Team in promotional activities such as in flyer distribution, engaging with members of the public and local businesses
Salary benchmarks
Our take
Ola is India’s largest mobility platform and one of the world’s largest ride-hailing companies, serving 250+ cities.
The Softbank backed firm has attempted an aggressive marketing strategy in the UK since it opened operations here in 2019.
The ride-hailing market is crowded, but Ola believes it can compete on affordability and user experience. For instance, unlike Uber, it will offer a choice of a private hire vehicle or black taxi in London.
Ola has faced similar controversies to other ride-hailing platforms centring on user-safety and worker rights for its drivers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 21 rounds)
Feb 2022
$20.2m
Jan 2022
$20m
Total funding: $3.8bn
Company HQ
KHB Block Koramangala, Bengaluru, KA
Leadership
Bhavish Aggarwal
(CEO)They studied at the Indian Institute of Technology in Bombay, gaining a degree in B. Tech, Computer Science & Engineering. Previously worked at Microsoft in India as a researcher.
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